Support Specialist, Data Analyst (French speaker)

At Hudl, we build great teams. We hire the best of the best to ensure you're working with people you can constantly learn from. You're trusted to get your work done your way while testing the limits of what's possible and what's next. We work hard to provide a culture where everyone feels supported, and our employees feel it-their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That's why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

Your Role

We're looking for a Support Specialist to join our team, with a focus on data products. You'll be responsible for working directly with clients from various organizations, potentially including those who play in notable competitions such as the French Ligue 1, English Premier League, Belgian Pro League and others. As a team, our goal is to understand our clients' pain points and help them make the most of our solutions.

For this role, we're currently considering candidates who live within a commuting distance of our offices in Barcelona or London.
Must-Haves

• Thrive on the front lines. Whether it's over video conferences or emails, you don't shy away from answering users' questions.
• A problem solver. You're easily able to see the world through someone else's eyes and find the best feasible solution for them. Troubleshooting and resolving technical problems is a breeze for you.
• A confident communicator. You're able to relay solutions with a clear approach and a human touch, ensuring issues with varying degrees of technical complexity are resolved or escalated.
• Flexible. You're available to work weekends and handle requests through multiple channels.
• Eager. You're self-motivated, curious and want to learn so you can better help our clients achieve their goals.
• Reliable. You take ownership in your work and you're committed to delivering game-changing support to our customers.
• A team player. You can be an internal advocate for evolving customer needs while collaborating with our product teams to surface customer insights.
• Coding. You're skilled with either Python or R, for analysis or data visualisation.
• Experience with data. You've used Statsbomb datasets in the past, in either a professional or personal capacity.
• Multilingual. You're fluent in French and English. (Any other languages are a plus.)

Nice-to-Haves

• Knowledgeable about Hudl. You're familiar with high performance analysis workflows, and with video analysis softwares such as Hudl Sportscode. Experience using Wyscout data or other sporting datasets via API is a plus.
• Visualisation software. You have experience with Tableau or Power BI.

Our Role

• Champion work-life harmony. We'll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you'll own your work and have the agency to try new ideas.
• Encourage career growth. We're lifelong learners who encourage professional development. We'll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you're at the office or working remotely, we'll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees-but no matter where you're located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation

The base salary range for this role is displayed below. Where a candidate is placed within this base salary range is determined by experience, skills, education and training required for the job as well as our internal pay equity.

Base Salary Range

€25.000-€42.000 EUR

Inclusion at Hudl

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we'll create an environment where everyone, no matter their differences, feels like they belong.

We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there's ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don't hesitate to apply-we'd love to hear from you.
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