Support Specialist (French speaker)

Building a team starts with valuing the team. We hire the best of the best to ensure you're working with people you can constantly learn from. You're trusted to get your work done your way while testing the limits of what's possible and what's next. We work hard to provide a culture where everyone feels supported, and our employees feel it-their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces in 2023.

We also value sports. Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have: the lifelong lessons in teamwork and dedication; the influence of inspiring mentors; the priceless opportunities to play at the next level. Sports can change lives-that's what we value.

Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.

Ready to join us?

Your Role

We're looking for a Support Specialist to join our Match Analysis team in Barcelona, Spain. You'll be responsible for working directly with clients from various sports and organizations, including some who play in notable competitions such as Ligue 1 & 2, Rugby Top 14 and others. As a team, our goal is to understand our clients' pain points and help them make the most of our solutions.

For this role, we're currently considering candidates who live within a commuting distance of our office in Barcelona, and are available to work from our office at least three days per week.
Must-Haves

• Thrive on the front lines. Whether it's over phone calls, video conferences or emails, you don't shy away from answering users' questions.
• A problem solver. You're easily able to see the world through someone else's eyes and find the best feasible solution for them. Running diagnostics to troubleshoot and resolve technical problems is a breeze for you.
• A confident communicator. You're able to relay solutions with a clear approach and a human touch ensuring issues with varying degrees of technical complexity are resolved or escalated.
• Flexible. You're available to work weekends and handle requests through multiple channels. You show resilience in a fast-paced, ever-changing environment.
• Multilingual. You are fluent in both English and French. (Any other language is a plus.)

Nice-to-Haves

• Knowledgeable. You're familiar with high performance analysis workflows, and with video analysis softwares such as Hudl Sportscode.
• Experienced in tech support. As our users' first point of contact, it's a plus if you've had a previous role where you answered calls and emails that ranged from how-to questions to technical troubleshooting.
• Eager. You're self-motivated, curious and want to learn so you can better help our clients achieve their goals.
• Reliable. You take ownership in your work and you're committed to delivering game-changing support to our customers.
• A good listener. You have the ability to empathize with our users and respond with creative solutions.
• A team player. You can be an internal advocate for evolving customer needs while collaborating with our product teams to surface customer insights.

Our Role

• Champion work-life harmony. We'll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you'll own your work and have the agency to try new ideas.
• Encourage career growth. We're lifelong learners who encourage professional development. We'll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you're at the office or working remotely, we'll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees-but no matter where you're located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation

The base salary range for this role is displayed below. Where a candidate is placed within this base salary range is determined by experience, skills, education and training required for the job as well as our internal pay equity.

Base Salary Range

€24.750-€41.250 EUR

Inclusion at Hudl

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we'll create an environment where everyone, no matter their differences, feels like they belong.

We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there's ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don't hesitate to apply-we'd love to hear from you.
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