Support Specialist with French & English

Company Description

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring - all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us.

Join our Happeners!

Job Description

Handle customer inquiries independently or in collaboration with other departments until resolution is achieved.

Communication with clients is exclusively in writing across the following two activities:

Customer Relations activities

• Respond to inquiries and complaints from French and international clients who seek assistance with the day-to-day management of their contracts on a variety of topics, such as customer tools, accounting, claims & recovery, and billing.

Technical Support activities

Qualify and respond to client requests for support in deploying "connectivity" solutions (API, etc.) or for technical support. This activity is carried out in close collaboration with sales engineers.

Qualifications

Skills:

• Strong written communication skills in French and English
• Strong analytical skills
• Sense of initiative and excellent time- and self-management
• Flexible way of working and willingness to operate within a team
• Stress-resistance and professional relationship with clients
• Service- and solution oriented
• Process driven and excellent professional organization
• Transparent working method
• Fast Knowledge Transfer and Steep Learning curve
• Good knowledge of Project Management fundamentals

Languages:

• Fluent in English (CEFR - Level C1)
• Fluent in French (C1)

IT:

• Computer and internet affinity and good technical understanding
• Ease regarding the work with varying software, applications and systems different from product to product.
• Professional Microsoft Office skills, esp. MS Excel and MS Word. Power BI is a plus.

Education:

• Bachelor's degree in business or another relevant field

Experience:

• 2 years of experience in Customer Relations

Experience in insurance, banking or services business is a plus

Additional Information

What's in it for you:

• Mentoring will help you blend with the team and get involved in your work as comfortably as possible;
• The company will provide continuous support and guidance throughout your work;
• Hybrid work model;