Team Leader SRC - Fluent in English and French - Porto/Lisbon - Open Ended Contract - Hybrid

Join us at BNP Paribas Cardif, the Insurer for a Changing World.

At BNP Paribas Cardif, we're not just an insurance provider; we're pioneers shaping the future of the industry. As the global leader in the insurance market, with a significant presence in savings and protection insurance across 30+ countries all over the globe, we're committed to innovation and excellence.

At our European Service Center - Cardif Support, based in both Porto and Lisbon, Portugal, we're a vibrant hub of over 600 multicultural professionals speaking more than 11 languages!

Our goal? To deliver the highest level of service, reliability, and efficiency to our clients, both internal and external, by offering diverse processes and services aligned with the insurance industry's best practices.

Ready to kick off your next professional chapter with us?

Become our new Team Leader SRC based in Porto or Lisbon

BE PART OF OUR DYNAMIC TEAM OF EXTENDED WARRANTY MANAGEMENT INTERNATIONAL TEAM

This Team based in Porto was created to extend the operation of our Client, ICARE, to the European market. ICARE is leader in the French market for warranty in the automobile field and aims to project this experience to the European market through our platform.

Today German and Italian are our main markets, but we have already started the operation in Spain, Portugal and Check Republic.

Our main activities are managing dealer warranty, extended warranty and maintenance contracts by handling authorization requests or contract management requests for multiple products depending on the country and partner, all from the same platform and location.

YOUR FUTURE MISSION IN THE EWM TEAM

Your key responsibilities will be:

• Team management
• Validation of high amount claim
• Ensure the contact with team support in France
• Contact by phone all departments needed
• Contact by mail all departments needed
• Ensure compliance with established standards of quality, security and control operations and risk management as defined in the working procedures
• Guarantee a healthy team spirit
• Demonstrate a professional response to stress
• Contribute to the implementation of project
• Guarantee the continuity and stability of team
• Propose improvements to working methods and assist in the implementation of these improvements
• Be source of proposals and suggestions in order to improve daily work

READY TO MAKE AN IMPACT? HERE'S WHAT WE'RE LOOKING FOR:

• Experience in management of a team
• Ability to provide clear explanation on claim decision to repairer & customer
• Good knowledge of IT tools & applications used by the team in line with job requirements;
• Organizational and time-management skills
• Excellent communication and leadership skills
• Decision-making skills
• Good written and oral communication skills
• Strive continuously for customer satisfaction
• Aim to deliver very high quality results
• Fluent in French and English

WHAT'S IN IT FOR YOU?

In addition to our attractive salary, here's a glimpse of what you can expect from us:

• Generous Perks: Enjoy meal, child and monthly flexible benefits allowances as part of our comprehensive benefits package.
• Comprehensive Coverage: Rest easy with our top-notch insurance package. You'll have health insurance, applicable to your spouse and descendants as well as life insurance.
• Flexibility Redefined: Embrace our hybrid working model for a perfect balance of commitment and personal flexibility.
• Endless and tailored Professional Growth: Fuel your career aspirations with continuous development opportunities on both local and global scales
• Vibrant Work Environment: Immerse yourself in our modern amenities, including zen rooms, free language courses, and diverse company events.
• Culture of Care: Be part of a multicultural environment that prioritizes employee wellbeing and professional growth.

DIVERSITY AND INCLUSION ARE IMPORTANT TO US!

BNP Paribas Cardif is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect on the society we live in, while keeping with the image of our clients.

CAN WE COUNT ON YOU?

If you're ready to shape the future of insurance and your profile aligns with our vision, send us your application with CV, cover letter, and Certificate of Studies. We look forward to welcoming you to our team!

Note: Only complete applications with all the required documentation will be considered.