Team Leader with French

We are looking for an experienced and motivated Team Leader with German to lead and support a team of customer service professionals in delivering outstanding service and achieving operational targets.

Job title:
Team Leader with French

Job Description:

Are you an experienced leader who thrives on developing people and driving performance? Join our growing team as a Team Leader with German, where you'll have the opportunity to lead talented professionals, make a real impact on business results, and help deliver outstanding customer experiences. If you're passionate about coaching, achieving targets, and building high-performing teams, we'd love to hear from you.

Your responsibilities:

• Leading, motivating, and developing your team to achieve performance and quality targets
• Driving productivity and ensuring the delivery of project-specific KPIs
• Supporting team members in building product, process, and communication expertise
• Managing schedules, attendance, breaks, and resource allocation
• Conducting regular one-to-one meetings, coaching sessions, and performance reviews
• Monitoring quality standards and implementing improvement actions where needed
• Ensuring compliance with processes, procedures, and operational requirements
• Organizing and facilitating team briefings, meetings, and training activities
• Maintaining project documentation and associated systems
• Preparing reports, performance analyses, and presentations for stakeholders
• Creating a positive, engaging, and high-performing team culture

Our requirements:

• French language proficiency at C1 level or higher
• English proficiency at B2 level or higher
• Previous experience in a leadership role
• Strong coaching and people management skills
• Customer-focused mindset with a passion for service excellence
• Excellent communication and organizational abilities
• Strong analytical, problem-solving, and decision-making skills
• Ability to build trust, engagement, and positive working relationships
• Professional, respectful, and collaborative approach
• Availability to attend training abroad when required

What's in it for you:

• Friendly work atmosphere and positive international environment
• Great work-life balance
• Countless opportunities to learn new skills and develop in your career
• Monthly food vouchers
• Fully covered MultiSport card
• Additional private health insurance
• Relocation support

At Capita, we invest in our people. Whether you're looking to strengthen your leadership skills, grow your career, or make a meaningful impact, we'll provide the tools, training, and support to help you succeed.

Ready to take the next step?

Click Apply Now and tell us more about yourself.

About Capita
Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate in the UK, Europe, India and South Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa.
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

We are an equal opportunity employer, which means we will consider all qualified applicants regardless of gender identity or expression, ethnic origin, national origin, religion or belief, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results, and we are committed to creating an inclusive environment for all employees.

Shortlisted candiates will be contacted.

Location:
Sofia

Bulgaria

Time Type:
Full time

Contract Type:
Permanent