Team Leader with French, Insurance Policy Servicing

Company:
Marsh

Description:

We are seeking a talented individual to join our Insurance Placement and Policy Servicing Team at the European Business Support Center (EBSC), a part of Marsh Group. This role is based in Warsaw and is a hybrid position requiring at least three days per week in the office. This position specifically requires fluency in French to support our French-speaking clients and stakeholders.

As a Team Leader, you will manage a team that supports the policy renewal process and liaise with clients, insurers, and internal stakeholders - Marsh insurance brokers across Europe, with a focus on French-speaking markets.

We will count on you to:

• Lead and support a team of approximately ..... members in the policy servicing process, ensuring accuracy and efficiency.
• Coordinate communication with clients, insurers, and Marsh insurance brokers from various European countries, especially French-speaking regions.
• Manage and monitor the policy renewal process (client renewal list, claims statistics, loss reports, premium proposals, and policy summaries).
• Drive project management initiatives within the team, ensuring timely delivery and alignment with business goals.
• Foster a collaborative and motivated team environment by providing coaching and development opportunities.
• Identify and implement process improvements to enhance service quality and operational efficiency.

What you need to have:

• A higher education diploma.
• Very good command of English and French, both written and spoken.
• Minimum of 2 years' experience as a people manager, with full responsibility for team management including recruitment, coaching, performance monitoring, and development.
• Proven project management experience in an international environment.
• Strong organizational and communication skills.

What makes you stand out:

• Experience in the insurance sector, SSC/BPO environment.
• Previous involvement in process transitions.
• Familiarity with European insurance markets and policy servicing, particularly in French-speaking countries.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

If you would like to apply for this position, please send your CV in English.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.