Technical Account Manager (French speaker)

The Opportunity

Nutanix is hiring Technical Account Manager (TAM), based in Belgrade, to support our Customer Success organization. The TAM is a technical expert in the Nutanix platform who helps ensure customer satisfaction, strengthens customer relationships, and serves as a trusted advisor to Nutanix customers.

The Nutanix TAM acts as a single point of contact and customer advocate, providing direct access to various Nutanix business functions, including Support, Engineering, Product Management, Marketing, and Executive Leadership. Experience in virtualization (private/public cloud) and data center IT infrastructure (storage, compute, networking) is highly desirable.

About the Team

The Technical Account Manager (TAM) role is a key part of Nutanix's highly skilled and dynamic Technical Account Management team, which is dedicated to delivering exceptional customer success. This team thrives on collaboration and mutual support, with members regularly sharing insights and experiences to strengthen collective knowledge. The team's mission is to drive customer satisfaction and engagement through proactive support and strategic consultation, ultimately contributing to the growth and success of Nutanix's customer base.

You will report to the Services Delivery Manager, who fosters an inclusive and supportive leadership style, emphasizing regular one-on-one meetings to ensure alignment with objectives and to address any concerns. This role follows a remote work model.

Your Role

• Create a good understanding of the customer's installed base in terms of licenses consumed/activated, asset refresh opportunities, capacity utilization, software versions, support tickets, features adopted etc.
• Drive increased product adoption and enhance overall Nutanix experience
• Recommend use of features and best practices
• Coordinate with Support and Engineering resources to ensure critical support issues are treated with appropriate urgency and visibility
• Identify training needs for the customer and help orchestrate training/boot camps for the customer
• Identify the need to upgrade to the latest software versions and support the creation of an upgrade plan for the customer
• Recommend and/or perform health checks, as needed
• Pull in expert Nutanix resources for conductive deeper dives with the customer.

What You Will Bring

• 1-5 years of work experience in technical customer-facing roles (Support Engineer, Systems Engineer, Technical account managers)
• Fluency in English and French language is required for this position
• Technical knowledge in data center technology, virtualization, and hyper-converged solutions.
• Relationship-oriented, credible with customers and sales teams
• Ability to drive a consultative conversation with the customer
• Excellent written, verbal, presentation, and interpersonal communication skills
• Availability to work full-time (40 hours per week)

Work Arrangement

Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.

Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].