Technical Account Manager, Google Cloud Consulting (English, French)

Minimum qualifications:

• Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Ability to communicate in English and French fluently to support client relationship management in this region.

Preferred qualifications:

• Master's degree in a Management, Technical or Engineering field.
• Experience as a Cloud Architect, DevOps Engineer, Technical Account Manager or in a similar role.
• Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of any one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems or content delivery networks.

About the job

The Google Cloud Consulting organization within Google Cloud delivers product and implementation expertise to strategic customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at leading organizations, guide them through the strategic and technical facets of their Google Cloud transformation journey. As a TAM you will drive customer adoption of Google Cloud services, like Google Compute Engine, Vertex AI, Google Kubernetes Engine, BigQuery, Workspace, and many more. You will regularly engage with stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will also travel (domestically and internationally) up to approximately 20% of the time.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop strategic relationships with key stakeholders (C-Suite and IT team) to understand customer's business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partner with Support, Engineering and SRE to ensure customer success during critical moments. Work with customers and support to guide issues and escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.