Technical Account Specialist (Infra) French Speaker

Job Requisition ID #

24WD78010

Position overview

Autodesk Customer Technical Success is looking for trusted advisors to help our Enterprise customers optimize their product investment and achieve measurable business outcomes.

If you've a customer-focused approach to building strong relationships with Enterprise customers, you might be just who we need to help drive our customer success plans.

We are looking for a professional with Infrastructure experience, supporting a broad range of technologies in large-scale enterprise environments. You will work closely with existing and future Major Accounts across EMEA.

You will join the Customer Technical Success (CTS) group within Customer Success - a team that values professional development and rewards consistent engagement.

This role is hybrid - you can use our office spaces but are not forced to come in a specific amount of days per week. You might be required to attend an office-based meeting or workshop.

For larger Accounts, some travel is required to visit and engage with our Customers.

Responsibilities

• Deliver technically guided presentations and lead discovery calls to uncover customer needs
• Developing packaged service offerings to increase customer success and new product adoption
• Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and implementing activities in customer success plans
• Demonstrate thought leadership and product expertise to help customers achieve results identified in customer success plans
• Technical assistance and recommendations for Enterprise Customers based on data analytics
• Taking a problem management approach, find opportunities for improvement initiatives
• You'll be assigned to several customers and will work together with an account team, and you will also collaborate with other accounts providing your expertise
• Create/own and maintain Technical Success Action plans for your Accounts, including value and customer outcomes
• You will report to a TAS Manager within the EMEA TAS Team

Minimum Qualifications

• Bachelor's degree in Civil Engineering, or equivalent experience
• 3 - 5 years Civil Engineering, Infrastructure, Geospatial technology, or related industry experience
• Advanced knowledge of Autodesk infrastructure solutions including Civil 3D and Infraworks
• Additional knowledge of Revit, ACC, Navisworks, Recap, Inventor, BIM 360 services, Vault and competitor products is a strong benefit
• Demonstrated Design experience in civil engineering projects
• Interested in keeping up with industry trends and processes in a cutting-edge environment
• Demonstrated ability to build and maintain strong relationships with enterprise customers
• Ability to convey complex technical details coherently to a live or virtual audience
• Demonstrated interest to learn new skills and technologies
• Fluency in English and French required, any other additional European language
• Team player who enjoys supporting and working with other members of a shared responsibility team
• You don't wait for work to present itself

Preferred Qualifications

• Technical consulting experience and/or technical project delivery experience with large, demanding customers
• Experience with Revit & ACC is very beneficial

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About Autodesk
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Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

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