Technical Customer Success Specialist (French Speaking)

WHO WE ARE (OpCo Overview):

WHO IS TELETRAC NAVMAN

Teletrac Navman's goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com .

Description:

French-speaking Technical Customer Success Specialist

About Teletrac Navman

Teletrac Navman is a global provider of telematics and connected mobility solutions, helping businesses improve fleet performance, safety, and efficiency. We work with a wide range of enterprise customers across sectors including transport, construction and services, delivering technology and insight that helps them achieve measurable business outcomes.

We're looking for a French-speaking Technical Customer Success Specialist to own and grow a portfolio of strategic customer accounts across the UK and France.

This is not your typical Customer Success role. You'll combine relationship management, technical problem-solving, operational coordination, and value delivery-acting as the trusted link between customers and multiple internal teams.

Many of these accounts are underdeveloped and under-engaged, meaning this role is a real opportunity to build relationships from scratch, drive adoption, and unlock significant growth potential.

If you're someone who takes initiative, thrives in ambiguity, and enjoys figuring things out without being spoon-fed, this is where you'll excel.

What You'll Be Doing:

Account Ownership & Growth

• Manage ~5 key accounts (Gold/Platinum level, ~£750K ARR)
• Build strong relationships with French-speaking stakeholders across multiple business units
• Drive retention, renewals, and long-term account growth
• Turn disengaged customers into high-value partnerships

Customer Success & Value Delivery

• Use data and insights to tell a story and demonstrate value
• Identify opportunities to improve customer outcomes and adoption
• Act as a trusted advisor - not just a reactive support contact

Technical & Operational Support

• Act as first-line technical triage for customer issues
• Translate customer needs between French-speaking clients and internal teams
• Coordinate with support, field service, and order management
• Support onboarding, installs, billing queries, and service delivery

Cross-Functional Collaboration

• Be the front-facing "face" of the business for your accounts
• Work closely with Sales, Technical Support, and Operations teams
• Drive outcomes without direct authority across teams

Qualifications:

What We're Looking For

Must Have:

• Fluent (professional level) French and English
• Experience in Customer Success, Account Management, or similar
• Background in recurring revenue environments (SaaS, telecoms, leasing, etc.)
• Strong problem-solving ability and logical thinking
• Comfortable working independently with limited direction
• Ability to engage and communicate with senior stakeholders (C-level exposure)
• High levels of ownership, resilience, and follow-through
• Experience in technical or data-driven environmentsamiliarity with SQL, reporting, or working with data

Nice to Have:

• Experience in industries like telecoms, fleet, construction, or equipment leasing
• Previous exposure to sales / SDR / cold outreach (helpful for building relationships from scratch)
• Experience managing complex, multi-entity accounts

What Sets This Role Apart:

• Autonomy from day one - you'll be trusted to figure things out and drive outcomes
• Broad scope - customer success + technical + operational + commercial
• Real impact - huge opportunity to grow accounts and shape relationships
• Data-driven storytelling - you'll use insights to influence decisions
• Relationship-building challenge - turning disengaged clients into loyal advocates

What Success Looks Like:

Within your first few months, you will:

• Be operating largely independently
• Have built strong relationships with your key stakeholders
• Be driving renewals, retention, and growth across accounts
• Be delivering clear, demonstrable value to your customers
• Be seen as a trusted partner, not just a supplier

Location & Travel:

• UK-based role
• Travel to customer sites across the UK (quarterly)
• Travel to France ~2-4 times per year

Why Join?

This is a role for someone who wants more than just "managing accounts."

You'll step into a position where:

• You can build something from scratch
• Your initiative and ideas genuinely matter
• You'll develop a rare mix of technical, commercial, and relationship skills
• You'll directly influence customer growth and business success

How we reward you:

• OTE up to £51,000
• Remote working with flexibility
• Opportunity to travel across the UK and internationally (including Europe)
• A role with high autonomy and real ownership of outcomes
• Exposure to a diverse range of industries and customers
• A supportive team environment with regular coaching and development

Sound Like You?

If you're a curious, proactive problem solver who enjoys owning challenges and building relationships, we'd love to hear from you.

#LI-DL1 #LI-Remote

WHO IS VONTIER:

WHO IS VONTIER

Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let's power the way the world moves!