Technical Support Agent - Camera, Voice & Browser Assistance (English | French))

At Intelcia, a successful global player for 20 years, we ensure the conditions to attract, welcome and develop talent in a culture of membership, positive, and inspiring continuous progress!

Are you passionate about helping others and solving technical challenges with agility and precision?

Join our fast-growing outsourcing and technology team, supporting candidates applying for EU roles who complete their assessments on a dedicated online platform.

What You'll Do
• Provide technical assistance via WhatsApp and voice calls in English and French.
• Help users troubleshoot and configure cameras, voice settings, and browsers.
• Guide candidates through technical issues during their online testing process.
• Diagnose and resolve errors quickly and effectively, ensuring a smooth user experience.
• Document recurring issues and contribute to continuous process improvement.

What We're Looking For
• Fluent or bilingual English and French speaker (spoken and written).
• Excellent communication skills and a solution-focused mindset.
• Strong technical aptitude and the ability to navigate web tools and configurations.
• Agility and precision in diagnosing and resolving issues.
• Previous experience in technical support or customer service is a plus.

What We Offer
• A young, dynamic and informal environment that values innovation and personal growth.
• Opportunity to work in a fast-paced international project with real impact.
• Ongoing training and development to strengthen your technical and communication skills.
• Career progression opportunities within a rapidly growing tech organization.

#Intelcia #ProudtobeIN #WeDreamWeCareWeDo #BeGreatTogether

The personal data received is analysed in accordance with the General Data Protection Regulation (GDPR) and is used exclusively for the recruitment and selection process.