Technical Support Engineer - French speaking

Job Description (General Summary)

Join a global leader in innovation

At Intralox, we don't just solve problems - we redefine what's possible in conveyor technology. For over 50 years, we've led the industry with award-winning solutions, pioneering modular plastic conveyor belting and delivering cutting-edge systems to customers worldwide. As part of Laitram, L.L.C., we combine the stability of an established global business with a strong culture of innovation, collaboration, and continuous improvement.

About the role

As a Technical Support Engineer, you will join our multicultural Technical Support Group (TSG), acting as a trusted problem-solver for French-speaking customers across a wide range of industries. You'll provide expert remote support, tackle technically complex challenges, and play a key role in delivering high-quality solutions that directly impact customer success.

Job Responsibilities and Requirements

What you'll be doing

• Provide remote technical support and troubleshooting to French-speaking customers
• Recommend tailored solutions based on customer-specific applications
• Evaluate conveyor systems and propose performance improvements
• Deliver technical presentations via Microsoft Teams and other platforms
• Train customers and internal teams on products and applications
• Research and analyse technical data to support customer needs
• Create detailed Bills of Materials for projects
• Contribute to technical tools, knowledge sharing, and documentation

What we're looking for

• Fluent French and English
• Degree in Mechanical Engineering or other technical field
• Experience in technical support, industrial sales, or equipment specification (preferred)
• Strong mechanical aptitude and analytical thinking
• Ability to explain complex concepts clearly and confidently
• Proactive problem-solver with a customer-first mindset

What we offer

• International exposure within a global organisation
• A collaborative team that invests in your development
• A culture driven by innovation, ownership, and continuous improvement
• Profit-sharing program linked to company performance
• Competitive benefits package including pension, mobility, and insurance

Why join us?

At Intralox, your ideas matter. You'll work in an environment where innovation is encouraged, expertise is valued, and your impact is visible - from day one.

EEO/Vet/Disability Notice

EOE/M/F/Vet/Disabled

LinkedIn Recruiter

#LI-JH2