Technical Support Engineer (French-speaking)

Our mission and why it matters

We are on a mission to make humans the strongest security layer.

Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.

We do not just simulate risks. We build the tools that detect and stop them.

Why this role matters

As a Technical Support Engineer, you will play a critical role in safeguarding our customers' digital assets and ensuring they get the most out of the Hoxhunt platform. We prioritize quality and unparalleled support, and you will be the dedicated go-to expert for our Francophone market. By resolving complex integration challenges and identity workflows, you directly empower our customers to maintain a strong security posture in a challenging cyber environment.

What you'll own and drive

• Provide high-quality technical support to customers through email and our support platform, investigating and resolving issues across the full Hoxhunt product surface - from platform configuration and user management to integrations, email infrastructure, and security tooling.
• Troubleshoot integration challenges between Hoxhunt and customers' identity providers, email environments, and security stack, including Active Directory, Okta, Microsoft 365, and Google Workspace.
• Diagnose and resolve email deliverability and security configuration issues, ensuring Hoxhunt works reliably within customers' environments regardless of how their infrastructure is set up.
• Support customers with identity and access management workflows, including SSO, SCIM provisioning, and authentication troubleshooting.
• Act as the primary technical support contact for the Francophone market, combining deep product knowledge with clear, confident communication in French.
• Collaborate closely with Engineering, Product, and Customer Success to escalate and resolve complex issues, and to feed customer insight back into the product.
• Contribute to self-service tooling, knowledge base quality, and initiatives that improve how the team scales.

What success looks like

In your first 3 months you'll gain a deep understanding of our product, integrations, and key use cases. You will shadow team members, begin handling standard support requests independently, and establish yourself as a reliable technical resource for our Francophone customers.

By month 6 you'll be handling complex tickets across integrations, email infrastructure, and identity workflows independently. You'll understand how Hoxhunt fits into the broader security stack of our customers, start identifying patterns that inform product and process improvements, and become a trusted go-to expert for both our customers and internal teams.

What makes you thrive here

You have:

• Professional proficiency in French and English, with strong written and spoken communication skills and the ability to explain technical complexity clearly to a non-technical audience.
• Prior experience in a technical support role, preferably with B2B SaaS products.
• Strong troubleshooting instincts and a structured approach to diagnosing problems you haven't seen before.
• Familiarity with email infrastructure, identity management, or enterprise IT environments - you don't need to be an expert in all of them, but you pick things up fast.
• An appreciation for security and why it matters: you understand that the issues you resolve have a direct impact on how well organizations can protect themselves against real threats.
• A genuine service mindset: you care about solving the customer's actual problem, not just closing the ticket.
• Bonus points if you also have experience with cybersecurity products, IAM systems, cloud environments, or identity providers

Who you'll work with

You'll join a collaborative technical support team. The team works closely with Product, Engineering, and Customer Success - both to resolve complex issues and to make sure customer insight shapes how the product evolves. We take the work seriously, support each other genuinely, and share a strong sense of ownership over the customer experience. In a field where the stakes are real, that sense of purpose runs through everything we do.

What you can expect from us

Compensation: Monthly salary of €3800 - €4200 depending on your experience. You may notice varying salary ranges for roles with similar titles across Hoxhunt; this is because each range is grounded in our role leveling and reflects the seniority, scope, and impact expectations required for that specific role and team, and we operate with a low hierarchy.

Working ways: We work in a flexible, but hybrid work setting. You are expected to visit the Helsinki office weekly.

High performance meets high humanity: We bring an incredibly driven, high-impact energy to our work, but we leave our egos at the door. You will be surrounded by wildly talented, dedicated colleagues in an environment built on extreme kindness, support, and psychological safety.

Authentic trust & autonomy: We hire great people and trust them to do great work. You will find a culture free of micromanagement, giving you the autonomy to take real ownership, drive impact, and shape things early on.

A product you can be proud of: It is incredibly rare in cybersecurity to build a product that end-users genuinely love. You will join a fast-paced, technically sophisticated team making a real, measurable impact against cybercrime.

The perks that matter: Alongside this amazing community, you will enjoy extensive healthcare with other benefits and our beautiful office in Helsinki (complete with a gym and swimming pool!).

Recruitment Process

We want to get to know you and how you think! Our process includes:

1. Interview with Talent Acquisition (30 min)
2. Technical Interview with our Hiring Manager (60 min)
3. On-site Technical & Panel Interview (90 min)
4. Reference checks & Offer

Please note that due to the holiday season, we will start interviewing in August.

About Hoxhunt

Hoxhunt was founded in 2016 by four visionaries. Today we are a global team of +270 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, and Finland. We are proud to be an award-winning, fast-growing software company, recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured for our innovation in major publications like Fast Company, TechCrunch, Forbes, and Inc.

As a multi-product company, Hoxhunt goes beyond traditional security awareness. We don't just educate employees through frequent, personalized, and behavior-changing cybersecurity training - we also actively build real threat intelligence and response tools that protect organizations against malicious cyberattacks every single day.

Be among the first to know about our open positions. Drop your details in our Talent Community, and we will reach out when there is a match!