Technical Support Officer (French)

Fluent French speaker?

Looking for a progressive role within IT / Technology and customer support?

This is an amazing opportunity for someone either with a passion for IT (degree, college, "boot camp", personal development) and a customer facing background (customer services/hospitality/retail) to begin their career within IT/Technology, begin a new career path or step into a more progressive role.

Our client will consider all backgrounds as long as you can speak fluent French, English and can showcase your passion for IT (study/work experience etc). You must be customer facing and love supporting customers to solving IT challenges. This will be similar to a first line technical support role and will require strong communication, relationship building, attention to detail and problem solving skills coupled with French language skills as the customers are French.

We will consider anyone who has the core essential skills (French speaker and Customer facing/customer service skills) and can showcase a passion for why they want a career in IT.

We will consider any of the following backgrounds:

• Essential: YOU MUST HAVE FLUENT FRENCH & ENGLISH Language skills; written and spoken.
• Motivated, driven, hard working applicants that will be working from the Reading Head Office every day.
• Anyone with the relevant language skills and a customer facing (call centre/customer service/Retail/hospitality) background will be considered.
• Previous work experience in the following would be amazing; technical support, IT Support or help desk.

We will consider:

• Graduates or College/ School leavers who have complete some further study/certifications or work experience in a technology /IT related subject/field.
• A career changer/returner/ex-military who has completed some further training within technology / IT and now wants an opportunity to develop their career within this field
• A technical support officer who is looking for that next opportunity to move into a progressive and supportive business.

This role will be a customer facing role where most of the work will be over phone and email with some video meetings.

Duties/Requirements:

• Providing technical support; answering customer queries via phone & email
• Deliver technical support to customers to identify and resolve problems with laptops/pc hardware/software and associated equipment.
• Maintaining a high degree of customer service for all support queries and adhere to good service management principles.
• Investigating problems in systems and services.
• Allocating more complex calls to relevant 2nd higher level support personnel and pro-actively follows up status of open calls.