- Page d'accueil /
- Toutes les annonces d'emploi /
- Royaume-Uni /
- Technical Suppor...
Plus de jobs qui pourraient t'intéresser
Grèce, ThessalonikiCréé: 18.03.2026Agent du Service Client Francophone – Fais avancer ta carrière avec Mercedes en Grèce !
Aide à la réinstallation
Pas d'expérience requise
Grèce, ThessalonikiCréé: 18.03.2026Spécialiste du Support Client Francophone – Vis et Travaille en Grèce avec Canon!
Aide à la réinstallation
Pas d'expérience requise
Grèce, AthensCréé: 18.03.2026Digital Account Manager (H/F) – Rejoins l’avenir du digital à Athènes
Grèce, AthensCréé: 18.03.2026Spécialiste en Ventes Publicitaires à Athènes
Grèce, ThessalonikiCréé: 18.03.2026Support client en français depuis l’endroit de tes rêves en Grèce !
Aide à la réinstallation
Pas d'expérience requise
Grèce, AthensCréé: 18.03.2026Support technique en français sous le soleil de la Grèce
Aide à la réinstallation
Pas d'expérience requise
Pays-Bas, MaastrichtCréé: 16.03.2026Customer Service Specialist | Roadside Assistance & Workshop Coordination | French
Aide à la réinstallation
GrèceCréé: 15.03.2026French customer support - flight and 45days housing
Aide à la réinstallation
Pas d'expérience requise
EspagneCréé: 05.11.2025Full-Stack Developer (Nuxt + Laravel) - Early-Stage Relocation Platform
Aide à la réinstallation
Royaume-UniTechnical Support Specialist (Bilingual English/French) - Kingston Technology
Date de publication 17.04.2024
The position of Technical Support Specialist is primarily responsible for assisting Kingston customers with product questions and problems.
Essential Functions:
- Handle customer requests from distributors, resellers and end users regarding technical issues and product questions.
- Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments. These are to be dealt with in a professional, courteous, and timely manner.
- Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests.
- Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue.
- If required, recreate customer problems in-house and perform tests to ascertain the cause of the problem, resolving the issue then documenting the findings.
- Pro-actively maintaining knowledge and updating themselves on all Kingston products and competitors' hardware/software products. Initial and on-going training will be provided as necessary.
- To handle customers' complaints with a strong focus on customers' satisfaction and a view to anticipate them and prevent them.
- To provide regular and timely updates to customers about their pending case, liaising with all stakeholders involved.
- To submit technical escalations as per internal process to facilitate resolution to customers' issues.
- Take an active part in team meetings.
- To perform other work-related duties as assigned.
Person Specification:
Education / Qualifications:
Minimum Criteria
- Ideally A Level standard or equivalent
Desirable
- Educated to A Level / Degree Level
Experience / Knowledge:
Minimum Criteria
- Fluent in English and French to business standards (verbal and written).
- Working knowledge of Computer Networks and a proficient knowledge of PC Architecture.
- A minimum of 1 year's previous experience in providing second level technical support by phone or chat.
Desirable
- Apple Mac & Linux OS basic knowledge.
- Knowledge of Microsoft operating systems & Hardware experience.
- Any other additional European language e.g. Spanish, Italian, German are highly desirable.
Skills / Behaviours:
- Strong focus on Customer Service
- Excellent communication skills
- Excellent organizational skills
- Computer-fluency
- Ability to prioritise own workload
- Multi-tasking skills essential
- Active team player
- Ability to use discretion and independent judgment
- We offer competitive compensation, industry training and development and great benefits which include additional compensation, 24 days annual leave plus bank holidays, a generous pension scheme, public transport travel subsidy and family friendly benefits.
- The candidate must live within reasonable commutable distance of Sunbury-on-Thames or be willing to relocate.
Kingston Technology
3 candidats consultent actuellement
Date de publication 17.04.2024
1 a postulé
Nous nous efforçons de disposer d'informations fiables concernant chaque emploi. Si nous nous sommes trompés ou si vous avez rencontré des problèmes techniques, n'hésitez pas à nous en faire part.
Plus d'emplois en Royaume-Uni
Royaume-Uni, LondresCréé: 15.03.2026Technical Solutions Engineer (French speaker)
IT & Technology
Royaume-UniCréé: 11.03.2026Enterprise Solutions Engineer - French
Full-time
IT & Technology
Royaume-UniCréé: 05.03.2026Senior Technical Account Manager (UK) (Bilingual French)
IT & Technology
Royaume-Uni, LondresCréé: 08.02.2026Technical Support Specialist (French Speaking)
IT & Technology
Royaume-Uni, LondresCréé: 29.09.2025Senior Client Solutions Consultant (French Speaking)
IT & Technology
Royaume-Uni, LondresCréé: 22.03.2026Compliance Associate - French speaking
Full-time
Security & Fraud Prevention
Royaume-Uni, LondresCréé: 22.03.2026French Teacher at Belleville Wix Academy
Part-time
Teaching
Royaume-Uni, BasingstokeCréé: 22.03.2026Senior Technician - French Speaker
Full-time
Royaume-UniCréé: 20.03.2026French Language Tutors (Talent Bank)
Other
Guides & Reportages
Trouvez votre appartement en Royaume-Uni
Pièces partagées
€1,379
Mois
120Jours
Mon séjour
Pièces partagées
€862
Mois
30Jours
Mon séjour
Pièces partagées
€1,303
Mois
60Jours
Mon séjour
Studio
€1,055
Mois
155Jours
Mon séjour
Pièces partagées
Royaume-Uni
Room in a shared 3-bedroom for rent in Arboretum, Nottingham
3Chambres
120m2Surface du bien
1Salle de bains
€718
Mois
30Jours
Mon séjour
Pièces partagées
€1,057
Mois
365Jours
Mon séjour
Pièces partagées
€1,092
Mois
30Jours
Mon séjour
Pièces partagées
€1,171
Mois
60Jours
Mon séjour
Pièces partagées
€1,138
Mois
30Jours
Mon séjour