L'emploi a expiré !

L'offre d'emploi est expirée

Plus de jobs qui pourraient t'intéresser

Espagne, AlicanteEspagne, AlicanteCréé: 15.09.2026

Représentant(e) Francophone Service Client MediaMarktSaturn - Alicante

Pas d'expérience requise

MalteMalteCréé: 11.09.2026

QC Lab Analyst in sunny Malta!

MalteMalteCréé: 11.09.2026

Quality Control Lab Analyst

MalteMalteCréé: 11.09.2026

Keep production running. Make every step count.

MalteMalteCréé: 10.09.2026

Warehouse Manager

MalteMalteCréé: 10.09.2026

Take your IT Career to Malta

MalteMalteCréé: 10.09.2026

Technical skills, Mediterranean lifestyle

MalteMalteCréé: 10.09.2026

Take the Next Step in Malta

MalteMalteCréé: 10.09.2026

IT Systems Administrator

Technical Support Specialist (Bilingual English/French) - Kingston Technology
Royaume-UniRoyaume-Uni

Technical Support Specialist (Bilingual English/French) - Kingston Technology

Date de publication 17.04.2024

Position Summary:

The position of Technical Support Specialist is primarily responsible for assisting Kingston customers with product questions and problems.

Essential Functions:

  • Handle customer requests from distributors, resellers and end users regarding technical issues and product questions.
  • Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments. These are to be dealt with in a professional, courteous, and timely manner.
  • Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests.
  • Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue.
  • If required, recreate customer problems in-house and perform tests to ascertain the cause of the problem, resolving the issue then documenting the findings.
  • Pro-actively maintaining knowledge and updating themselves on all Kingston products and competitors' hardware/software products. Initial and on-going training will be provided as necessary.
  • To handle customers' complaints with a strong focus on customers' satisfaction and a view to anticipate them and prevent them.
  • To provide regular and timely updates to customers about their pending case, liaising with all stakeholders involved.
  • To submit technical escalations as per internal process to facilitate resolution to customers' issues.
  • Take an active part in team meetings.
  • To perform other work-related duties as assigned.


Person Specification:
Education / Qualifications:

Minimum Criteria
  • Ideally A Level standard or equivalent


Desirable
  • Educated to A Level / Degree Level


Experience / Knowledge:

Minimum Criteria
  • Fluent in English and French to business standards (verbal and written).
  • Working knowledge of Computer Networks and a proficient knowledge of PC Architecture.
  • A minimum of 1 year's previous experience in providing second level technical support by phone or chat.


Desirable
  • Apple Mac & Linux OS basic knowledge.
  • Knowledge of Microsoft operating systems & Hardware experience.
  • Any other additional European language e.g. Spanish, Italian, German are highly desirable.


Skills / Behaviours:
  • Strong focus on Customer Service
  • Excellent communication skills
  • Excellent organizational skills
  • Computer-fluency
  • Ability to prioritise own workload
  • Multi-tasking skills essential
  • Active team player
  • Ability to use discretion and independent judgment
Benefits
  • We offer competitive compensation, industry training and development and great benefits which include additional compensation, 24 days annual leave plus bank holidays, a generous pension scheme, public transport travel subsidy and family friendly benefits.
Personal Circumstances
  • The candidate must live within reasonable commutable distance of Sunbury-on-Thames or be willing to relocate.

Nous nous efforçons de disposer d'informations fiables concernant chaque emploi. Si nous nous sommes trompés ou si vous avez rencontré des problèmes techniques, n'hésitez pas à nous en faire part.

Plus d'emplois en Royaume-Uni

Royaume-Uni, LondresRoyaume-Uni, LondresCréé: 15.09.2026

French Speaking Front Office IT Support Engineer

Contractor

IT & Technology

Royaume-UniRoyaume-UniCréé: 08.09.2026

Senior Solutions Architect

Full-time

IT & Technology

Royaume-Uni, LondresRoyaume-Uni, LondresCréé: 06.09.2026

Senior Technical Project Manager - French Speaking - Hybrid

Full-time

IT & Technology

Royaume-Uni, LondresRoyaume-Uni, LondresCréé: 18.08.2026

Solutions Architect (French-Speaking)

Full-time

IT & Technology

Royaume-UniRoyaume-UniCréé: 03.08.2026

Principal Solutions Architect EMEA

Full-time

IT & Technology

Royaume-Uni, LondresRoyaume-Uni, LondresCréé: 28.04.2026

Edge Infrastructure Engineer

Full-time

IT & Technology

Royaume-Uni, SouthamptonRoyaume-Uni, SouthamptonCréé: 17.09.2026

Teacher of French (Maternity Cover)

Full-time

Teaching

Royaume-Uni, BrightonRoyaume-Uni, BrightonCréé: 17.09.2026

SDR - Bilingual - French & English

Full-time

Royaume-Uni, LondresRoyaume-Uni, LondresCréé: 17.09.2026

Key Account Manager

Sales & Business Development

Guides & Reportages

Trouvez votre appartement en Royaume-Uni

Pièces partagées

Royaume-UniRoyaume-Uni
logo

Wonderful room in 5-bedroom flat in Roehampton, London

5Chambres

88m2Surface du bien

1Salle de bains

1,106

Mois

120Jours

Mon séjour

Pièces partagées

Royaume-UniRoyaume-Uni
logo

Room for rent in 3-bedroom apartment in Maida Hill, London

3Chambres

150m2Surface du bien

3Salle de bains

1,162

Mois

90Jours

Mon séjour

Pièces partagées

Royaume-UniRoyaume-Uni
logo

Room in shared flat for rent in Mitcham, London

2Chambres

190m2Surface du bien

2Salle de bains

1,279

Mois

60Jours

Mon séjour

Pièces partagées

1,317

Mois

60Jours

Mon séjour

Pièces partagées

1,084

Mois

90Jours

Mon séjour

Pièces partagées

1,186

Mois

360Jours

Mon séjour

Pièces partagées

Royaume-UniRoyaume-Uni
logo

Room in shared flat for rent in London

4Chambres

1Salle de bains

1,253

Mois

60Jours

Mon séjour

Pièces partagées

1,473

Mois

270Jours

Mon séjour

Pièces partagées

Royaume-UniRoyaume-Uni
logo

Cosy room to rent in Kilburn, London

4Chambres

115m2Surface du bien

1Salle de bains

622

Mois

30Jours

Mon séjour