job
Serbie, BelgradeSerbie, Belgrade

NCR Corporation

Date de publication 04.06.2024

Technical Support Specialist - French speaker

About NCRVOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.

TITLE: Technical Support Specialist - French speaker

LOCATION: Belgrade, SRB

GRADE: 8

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

  • Provides direct/remote resolution support by assessing root cause of problems and informing customers on steps to resolve problems
  • Manage incoming service requests in a timely, efficient, and effective way.
  • Plan, prioritize, assign, and monitor all open requests, ensuring the prompt delivery of service to meet our contractual terms and conditions.
  • May provide service to critical customer accounts or enhanced/ premium service accounts.
  • Daily monitoring of work queue during assigned hours or shifts.
  • Provides continuous feedback on process improvements to increase remote resolve impact via increased efficiency and more targeted screening practices.
  • Address questions asked by customers and can proactively seek information and/or escalate when needed to ensure accurate and timely response.
  • Perform other corresponding duties and tasks in accordance with their qualifications, as directed by the Employer.
  • Deliver on predefined priorities and ensure SLAs are achieved.


BASIC QUALIFICATIONS:
  • Basic technical knowledge of hardware and software
  • Basic aptitude in Microsoft OS and Office suite
  • English - proficient spoken and written knowledge
  • Ability to explain technical issues to technical and non-technical employees and customers.
  • Strong analytical and problem-solving skills.


PREFERRED QUALIFICATIONS:
  • Knowledge and understanding of NCR products and services.
  • Previous experience working in FSC, Help Desk or Logistics
  • NCR Global - POS Systems, Payment Solutions
  • Advanced computer skills in Microsoft Office Suite and web applications.
  • Knowledge of the learning and development field.
  • Demonstrate experience presenting to small and large groups in a complex and highly diverse workplace.
  • Excellent oral and written communication skills.
  • Ability to research, extract, analyze, and manipulate data with minimal supervision and communicate results proactively.
  • Superior attention to detail and organization skills.
  • Strong assessment skills for both individual and organizations
  • Ability to multitask, shifting between multiple priorities and tasks with a high degree of accuracy.


Requirements for the job:
  • Minimum of IV level of education
  • At least 1-2 years of experience in performing the same or similar activities;
  • Satisfactory initial level of communication and customer support skills, customer care skills, and customer handling skills;
  • Satisfactory functional knowledge of foreign languages required for communicating with customers;
  • Satisfactory technical aptitude and problem-solving skills
  • Ability to complete and successfully utilize technical training required for successful execution of work duties and responsibilities as defined by the job description;
  • Work Ethics, behavior, and attitude complaint consistent with the Work Rulebook, NCR's Core Shared Values, and Code of Conduct.
  • Fluently speaking French and English


Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain."

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