ua-flag
Roumanie, BucharestRoumanie, Bucharest

Resideo

Date de publication 15.08.2023

2 a postulé

Postuler

Technical Support Specialist with French

Job Description

We are currently looking for a new Technical Support Specialist with French and English language knowledge. The role is the primary customer-facing contact for customers (B2C and B2B) for one of the largest Resideo's strategic business units Comfort & Care. You will be based in the Bucharest office with a hybrid working model possibility.

The primary responsibility is to help customers solve technical issues (post-sales) and answer any questions about the features and capabilities of the products (pre-sales). The main portfolio will include different Resideo product ranges (but not be limited to heating control devices, different types of thermostats, security systems, Home Alarm Kits, and their accessories, Quick Start Alarm Kits and their accessories, and Doorbells).

JOB DUTIES:
  • Coverage of the Technical Support Helpdesk (Phones, email, social media, and web support) for the Resideo product portfolio for customers in France.
  • Provide pre-sales and post-sales technical assistance for customers: facilitating the identification, investigation, resolution, root cause analysis, and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas related to system operations
  • Timely resolution is of high importance. Support cases will have to be timely escalated when appropriate to Level 2 and/or appropriate resources
  • Case Management: recording and tracking all activities in CRM (Service Cloud), creating, tracking, and monitoring CRM records for all incoming support requests
  • Developing and maintaining technical Knowledge Base content and utilizing the knowledge base to resolve customer issues promptly
  • Build relationships with the customer base and become knowledgeable about the customer's needs. If the question could not be answered within the initial contact, keep the customer updated on the status of reported problems. Communication with a strong focus on customer service and solution quality
  • Maintain and extend product knowledge by self-study and by attending relevant training sessions
  • Support any project during the low season


YOU MUST HAVE:
  • Fluent in French and English
  • Excellent telephone skills, strong listening skills to really understand a customer problem or question
  • Ability to present information clearly and concisely, in verbal and written forms, and to communicate and build relationships comfortably with customers.
  • Excellent writing skills. Much of the work will be written (email, documentation, etc.)
  • Experience with Knowledge Management and Call Center best practices
  • Basic Knowledge and/or interest in technology, computers, electric & electronic concepts, and devices


WE VALUE:
  • Bachelor's degree
  • Strong Customer Service skills - Ability to quickly gain customers' trust and confidence
  • Strong problem-solving skills, ability to quickly and correctly assess the impact, complexity, and urgency of problems reported by customers
  • Knowledge of central heating systems and controls, networks, and RF connectivity
  • Experience in a multinational environment


WHAT'S IN IT FOR YOU:
  • Employment in a strong and multinational company
  • Learning and development opportunities and access to various pieces of training
  • Being part of a multi-lingual team
  • Interesting benefit package (meal vouchers, language allowance, 26 days of standard vacation plus 1 extra day for birthday, medical insurance (Medicover), and other benefits)
  • Possibility to work in a hybrid working model in modern offices close to Pipera metro station

#LI-TC1

#LI-HYBRID

About Us

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
Postuler
Postuler

Plus d'emplois en Roumanie

Découvrir tous les emplois
  1. job image
    Roumanie, BucharestRoumanie, Bucharest

    Contract Management Associate with French

  2. job image
    Roumanie, BucharestRoumanie, Bucharest

    Tech Support Specialist with French and English

  3. job image
    Roumanie, BucharestRoumanie, Bucharest

    M365 Technical Support Engineer - Level 1 with FRENCH

Item 1 of 9
Afficher tous les articles
  1. 8 raisons principales pour lesquelles vous n'avez pas obtenu le poste

    8 raisons principales pour lesquelles vous n'avez pas obtenu le poste

    Votre candidature n’a pas été retenue après un entretien ? C’est une partie inévitable de la recherche d'emploi. Ce n'est jamais une expérience agréable, et vous pouvez...

    Lire la suite
  2. 8 conseils pour surmonter le mal du pays lorsque vous avez déménagé à l'étranger

    8 conseils pour surmonter le mal du pays lorsque vous avez déménagé à l'étranger

    Vivre à l’étranger est un excellent moyen de vivre de nouvelles aventures et de créer de nouvelles opportunités sur les plans professionnel et social. Se retrouver...

    Lire la suite
  3. 10 merveilleuses astuces pour vous faire des amis à l'étranger en tant qu'introverti

    10 merveilleuses astuces pour vous faire des amis à l'étranger en tant qu'introverti

    Il faut bien le reconnaître, déménager à l'étranger, où tout est nouveau, peut sembler être un véritable casse-tête. Vous êtes confronté à la complexité d'une nouvelle ville, d'un nouvel environnement de travail, à des habitudes alimentaires particulières, à une langue différente et, cerise sur le gâteau, à la tâche ardue de vous faire de nouveaux amis. Ajoutez à cela une pointe de timidité naturelle et d'introversion, et ce nouveau pays peut vous paraître quelque peu accablant.

    Lire la suite
Item 1 of 9

Trouvez votre appartement en Roumanie

Voir tous les appartements

  1. Résidences étudiantes

    RomaniaRomania
    Disponible de suite

    Strada Paris, Cornu

    €161

    Mois

    Chambres:1

    Surface du bien:22m2

    Salle de bains:1

  2. Appartement

    Bucharest, RomaniaBucharest, Romania
    Disponible de suite

    Strada Domnita Anastasia, Bucharest

    €750

    Mois

    240Jours

    Mon séjour

    Chambres:3

    Surface du bien:90m2

    Salle de bains:1

  3. Appartement

    Bucharest, RomaniaBucharest, Romania
    Disponible de suite

    Strada Matei Basarab, Bucharest

    €650

    Mois

    360Jours

    Mon séjour

    Surface du bien:41m2

    Salle de bains:1

Item 1 of 6

Cookies

Le site Workwide.fr utilise des cookies pour fonctionner de façon efficace. En poursuivant votre navigation sur ce site, vous acceptez leur utilisation.

Lisez plus