Teleoperator - French Speaker

About Multiasistencia

Multiasistencia, part of Allianz Partners' Home business line, is one of the world leaders in claims management. With over 30 years of experience, Multiasistencia excels in claims management in France, Spain, Italy, Portugal and Brazil. It works with companies such as Allianz, AXA, Banque Postale, BPCE, Caisse d'Epargne Assurances, Crédit Agricole and Banque Postale. It currently specialises in developing advanced digital technologies and smart solutions for its clients, forging alliances with key players in the technology market.

What you will do:

In this role, you will play a key part in supporting the end‑to‑end management of home insurance claims. Your main responsibilities include:

• Opening claims files received from insurance companies.
• Handling inbound calls from insurers and policyholders, providing updates and coordinating the repair processes related to assigned claims.
• Managing shared email inboxes and responding to incoming requests.
• Updating and maintaining information in our internal systems, including Sinapps and SysteMA.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What you will bring:

We are seeking a proactive, detail‑oriented professional with strong problem‑solving abilities. The key requirements are:

• French: Native or bilingual proficiency
• Completed 12th year of schooling
• Good computer literacy
• Strong analytical and problem‑solving skills

Working hours :

Portuguese time: 8:30 a.m to 4:30 p.m or 9 a.m to 5 p.m - Monday to Friday

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

92177 | Customer Services & Claims | Professional | n.a. | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.