Pologne, Krakow (Cracow)Pologne, Krakow (Cracow)

IG Group

Date de publication 03.08.2023

Trading Services Analyst (French)

Job Title
Trading Services Analyst (French)

Job Description

Trading Services Analyst (French)

Join the game-changers

We are a global leader in the financial services industry and a FTSE250 company currently recruiting for a Trading Services Analyst with a genuine interest in learning more about the financial markets. We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

What you will do

We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding. Your scope of duties will be focused on:
  • Providing front line support to our clients across phone, email, web chat and social media
  • Answering queries from our client base on all of our products and platforms
  • Resolving trade queries
  • Providing clients with technical support with our front-end platforms and chart packages
  • Conducting audit checks and client administration tasks

In doing so you'll benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service and dealing roles.

Who you are

You're upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude.

You, like us, understand the importance of collaboration and are driven to be the best in what you do. You embody our three core values - to champion the client, learn fast together and raise the bar.

You want to be part of a proudly carbon-neutral company that will prioritize your well-being and that of the world around you, helping to create a brighter future for all. A company that embraces diversity and welcomes everyone with respect, regardless of race, age, sexual orientation, gender, identification,

faith or culture.

If you're inspired by our way of working and can bring something new to our team of top-notch people, then you'll find a home here.

You don't need a background in finance to apply although this is desirable. We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

What you will need is a genuine interest in working in financial markets and client services, along with motivation levels as impressive as your aptitude for numbers and attention to detail - plus:
  • A degree-level education
  • Fluency in primary support language: French (written and spoken)
  • Fluent competency in English (verbal and written)
  • Excellent interpersonal and communication skills
  • A logical and analytical approach to problem solving
  • Confidence to employ basic maths skills, particularly mental arithmetic.
  • Strong organisational and time management skills
  • Literacy in MS Office
  • Desirable: experience of working within a financial environment, or experience of working in a client servicing team
  • Good working knowledge of any additional European language, would all be a distinct advantage
  • Experience within financial or banking environment or experience in sales or client servicing team would be a distinct advantage.

Who we are

We've been changing the financial services game since we were founded in 1974, when we invented a whole new category of trading. Today, we're the world's No.1 spread betting and CFD provider, with
operations in 20 countries across five continents and over 400,000 active clients worldwide. But we know our success is only possible because of our people, who we encourage and empower to be brave, determined and inventive. Join us if you'd like to work in an inclusive, collaborative team that will recognize your talent and allow it to shine.

Where you'll work

As part of our hybrid working environment, you'll split your time between home and the office. In this way, you'll be able to enjoy a better work-life balance and always bring your best self to your role.
At the office, you'll have access to everything you'd expect from a world-class employer, such as modern working environment, agile spaces, private quiet rooms and breakout areas. Plus, all our offices are located in iconic city centres, close to everything you might need for a rewarding working experience.

How you'll grow

Your personal and professional development are important to us.
As a company that's constantly redefining the boundaries of possibility, we'll challenge you to push yourself, accelerate your ambitions and rise to new levels of excellence. We know that's a big ask, so we'll make sure that you're supported all the way, getting the backing you need and the recognition
you deserve.
If you connect with our vision and can get behind it, you'll be rewarded with countless opportunities to experience new things and enhance your abilities.

What you'll get

As well as having the chance to attend regular social events and join special-interest groups, you get an attractive selection of benefits working with IG:
  • Flexible working hours & hybrid working
  • Home office equipment reimbursement
  • Two types of financial bonuses during the year (Christmas and Annual)
  • Private medical cover for you and your family/partner (Medicover)
  • Multikafeteria system (you can choose a multisport card, vouchers, etc.)
  • Life insurance (Generali)
  • Employee-led LGBTQ+, Women's, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture
  • Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform
  • Wellbeing events as well as Employee Assistance Programme
  • Summer picnic, New Year party and other social events
  • 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work ūüėä

Come to work in a comfortable, state-of-the-art office containing all the things you need to succeed. Each of us works from laptops, at agile, ergonomic workstations designed to support our roles. Our spacious, open-plan offices provide a modern, dynamic setting for you to excel. On top of current benefits, employees may enjoy here:
  • Free fresh fruits
  • App-based desk and parking spots booking system
  • Bike parking and shower
  • Games: Foosball and ping-pong table, consoles, and board games
  • Access to the relaxation room
  • Stretching and wellbeing sessions
  • On your team's office day you will enjoy lunch sponsored by IG

From the team

Trading Services is a diverse and enthusiastic group of 10 people from 8 different countries and 4 continents. Join our dynamic team and no day at work is going to be boring or the same.

Number of openings

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