Trios Onboarding & Training Consultant - French

About us

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues' mental health by implementing different activities.

About the role:

The TRIOS Onboarding & Training Consultant (TOTC) ensures that a client does not just buy a 3Shape product, but has an exceptional experience with it too, after the initial purchase has taken place. He/she will guide the user through the remote onboarding program to discover the world of TRIOS. To accomplish this, he/she builds relationships with users, customizes the experience, and provides training by following a structured remote onboarding program to ensure excellent customer experience and high product usage.

Areas of responsibility:

Build trusted customer relationships and provide a first-class TRIOS onboarding experience

• Provide prompt follow-up and attention to customer inquiries.
• Communicate with customers via email, text, live chat, phone calls or any other communication method as outlined by management.
• Plan the entire onboarding of your customers and assist them during their entire onboarding journey from the delivery date of their TRIOS until they are confident TRIOS users and scanning is a habit.
• Verify product installation to ensure that there are no issues.
• Delivers complete scanning hands-on training with the customer, together with a follow-up training guidance.
• Monitor and follow up on the users onboarding journey.
• Interact with other departments and local academies and escalate customers' feedback further.

Tracking, Reporting, and administrative tasks

• Setting up the customer's account
• Enter client information into CRM or project management software.
• Monitor users' progress through the onboarding journey and follow up.

To succeed in your role, you should possess the following skills and competencies:

• Fluent in French, English level B2 and higher
• Customer obsession, high curiosity in people and willingness to help.
• Strong ability to learn fast and competent to learn new software.
• Strong Communicator-must be able to provide clear, concise training and advice to the customer. Able to guide dentists through the world of TRIOS with varied digital apprehensions.
• Global Mindset-Must be able to understand and effectively work across cultural boundaries.
• Problem-solving and logical thinking skills - through focused listening and observation, can identify key issues and limiting factors.
• Ability to Multitask-can effectively function in a fast-paced / stressful environment with multiple agendas and timelines.
• Interpersonal Skills-viewed as engaging, approachable, eager to understand and listen.

Being the part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.

We will be glad to welcome you to our team!

For more information, visit our website: www.3shape.com and follow us on Instagram: https://www.instagram.com/3shape_ukraine/

You can contact our Talent Acquisition team via email: [email protected] .

Department UA Customer Support & Onboarding Role Trios Onboarding & Training Specilist (TOTS) Locations UA - Kyiv Remote status Hybrid