Vendor Service Desk Agent (French speaker)

The Company

Imerys is the world's leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers' products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.

The Position
Vendor Service Desk Agent (French speaker)

Job Summary

Job Purpose

The Vendor Service Desk Agent will support the Shared Services Center Accounts Payable department within the team, provide support to Imerys suppliers across EMEA resolving their requests and ensure a smooth cooperation. The agent will operate across several different ERP's and other tools, in order to maintain master data integrity and accuracy.

Responsibilities and Duties

• First level of contact for Imerys suppliers. Responds accurately to the supplier requests and achieves SSC VSD team-wide resolution timeframes set
• Ensures vendor master data accuracy by following the internal sensitive data validation process accordingly
• Attends and incorporates training sessions and participates in continuous improvement actions
• Occasionally assists with general accounting tasks such as remittance analysis, ledger reconciliation and more
• Carries out recurring Internal Audit compliance actions, as stated in Imerys compliance protocols
• Communicates and liaises with all relevant stakeholders on an ongoing basis to successfully identify and implement improvement initiatives

Qualifications & Experience

• At least 2 years of hands-on experience in customer service (B2B or B2C)
• Fluent French speaker, excellent English speaker
• Familiarity with at least one of the following ERPs will be considered a strong plus: SAP 4 Hana, SAP, JDE, IFS
• Familiarity with Basware vendor invoice processing platform and Cherwell ticketing tool will be considered a strong plus

Skills & Person Specification

• Excellent communication skills & team oriented
• Strong time management & organizational skills
• Customer oriented approach
• Attention to details and root-cause analysis mindset

Position Type
Full time
and
Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.