VIP Account Manager (French Market)

At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us - your success is our success!

Neo Group is seeking a highly motivated and customer-centric individual to join our team as a VIP Account Manager. As a VIP Account Manager, you will be responsible for managing and growing relationships with our French-speaking VIP customers.

Responsibilities:

• Build and maintain strong relationships with VIP customers, while providing exceptional service and support.
• Proactively engage with VIP customers to understand their needs, preferences, and goals.
• Provide tailored recommendations and personalized offers to VIP customers to maximize their satisfaction and loyalty.
• Act as the main point of contact for VIP customers, addressing their inquiries and resolving any issues they may face.
• Collaborate with cross-functional teams to deliver VIP experiences, including event invitations, special promotions, and bespoke rewards.
• Monitor and analyze VIP customer activity and behavior to identify opportunities for engagement and retention.
• Work closely with the VIP team to develop and execute strategies for VIP customer acquisition and retention.
• Stay up-to-date with industry trends and best practices in VIP account management.

Requirements

• Fluent in both French and English, both written and spoken
• Previous experience in VIP account management or a similar customer-facing role
• Strong relationship-building and communication skills
• Customer-centric mindset with a passion for delivering exceptional service
• Excellent problem-solving and conflict resolution skills
• Ability to multitask and work efficiently in a fast-paced environment
• Strong analytical skills, with the ability to interpret data and drive insights
• Experience in the iGaming or related industry is a plus

Benefits

• Exciting opportunity to be part of and have an impact on the creation of a new and innovative brand on the market

• We offer an enticing compensation and benefits package, designed to enhance your work-life balance and well-being. This package includes a competitive salary, health insurance coverage, on-site gym access to keep you active, complimentary breakfast and lunch to fuel your day, and a lineup of diverse social events to foster team spirit and a sense of belonging and collaboration
• An international work environment with an engaged, driven & professional team
• Great & modern office space in Ta'Xbiex close to all amenities and to one of Malta's sought-after marinas

Ready to level up your career? Apply now! #JoinTheTeam #iGamingAdventures