Webfactory Support (French Speaker) M/F

We're looking for a Support Specialist to join our Website Support team, where you'll be part of first-line support operations, manage website workflows, and ensure seamless communication between users, stakeholders, and technical teams.

Responsabilities:

• Level 1 support operations;
• Manage website updates, user requests, and incident resolution;
• Serve as the communication bridge between users, stakeholders, and technical teams;
• Align user needs with team priorities and technical requirements;
• Monitor support performance and ensure service quality;
• Promote best practices in accessibility, security, and GDPR compliance.

Requirements and skills:

• Degree in Computer Engineering or a related field;
• Familiarity with:Incident Management: EasyVista (nice to have);
  • Analytics: Matomo (nice to have);
  • Knowledge of SEO, GDPR, and data privacy regulations;
• ITIL certification (nice to have);
• Fluent in English and French (spoken and written);
• Adaptability to new contexts and challenges;
• Team-oriented mindset;
• Strong interpersonal and communication skills;
• Proactive problem-solving attitude.

Why us?

In this role, you'll manage website updates, handle support requests, and play a key part in resolving incidents, all while acting as the bridge between users, stakeholders, and technical teams. You'll have the opportunity to strengthen both your technical and communication skills in a fast-paced environment, contribute to secure and accessible digital services, and grow in a team that values ownership, collaboration, and continuous improvement.