Working Student French Content & User Support (d/f/m)

What is working at Bettermile like?

• We have a very supportive and appreciative working environment with a lot of autonomy, a flat hierarchy, and professional growth possibilities.
• We mean diversity and we put it in numbers: 29 languages, 32 nationalities, 42% female (vs. ø26% in tech industry), and yes, we do have Schlager-Fans among us.
• You can quickly take on responsibility without feeling left alone. Your team is always at your side.
• We mean it when we say "cutting edge" and have a high level of creational freedom in our everyday work.
• We work in a hybrid mode with weekly team days for better collaboration and nurturing interpersonal connections. When onsite - we work in a modern kid & pet-friendly Better Space in the heart of Berlin-Kreuzberg.
• Remote work from anywhere for up to 12 weeks in total in a year.
• Enjoy 27 vacation days (with a 5-day week model)
• Regular team breakfasts, fitness & wellness classes, company runs, and other events. Fruits, snacks, drinks, and coffee with a variety of milk are a given - but yes, we have them.
• Outstanding flexibility we are proud of - and of course, the best colleagues in the world!

About the User Insights & Support Team:

Our team is like a navigation system for the successful experience of our users.

We don't just improve performance. We consider individual needs to provide customized training and resources tailored specifically to our clients. Interaction is at the heart of what we do. We look forward to answering questions and getting to the bottom of uncertainties.

We are proud to have an open door for feedback, because our customers' opinions drive change and improvement. We have a few pre-defined solutions, because we believe that every path should be unique.

The UsIS team is more than 'just' support. We are comrades-in-arms, believing in the vision and encouraging each other to take each step with confidence.

You will be taking care of:

• Translating video materials, educational content, and project assets for our "Better Planner" and "Education" initiatives to become the voice of our brand in France.
• Supporting projects involving French customers to ensure all content is culturally relevant and linguistically accurate.
• Handling day-to-day support requests from drivers and depot teams to help them solve issues and ensure smooth operations.
• Collaborating closely with our Product, User Insights Team, and Customer Success teams to maintain linguistic consistency across all platforms.
• Assisting in direct communication with French users to ensure their needs are met with high quality and empathy.
• Refining our terminology and proactively suggesting ways to make our French content even more impactful as you grow into the role.

You check these boxes:

• You have native or near-native (C1-C2) proficiency in French and a strong working proficiency in English (B2+).
• You have a great eye for the little details that make a translation feel natural and polished.
• You are well-organized and enjoy the feeling of delivering your work reliably and on time.
• You bring a user-centric mindset and understand that a good translation is about the overall user experience.
• You are currently enrolled in a degree program related to Business, Logistics, Communication, Linguistics, or a similar field. But more important than the right degree is your motivation!

It is awesome if you also have:

• Initial experience in translation or customer support.
• A genuine interest in digital products or the SaaS industry.

Take your chance

Be a part of shaping a fast-growing industry and make an impact from day one. You'll have the chance to take on responsibility early, with guidance and support from experienced mentors. We foster a learning culture, collaboration on equal footing, and quick decision-making that moves things forward.

Currently, we're proceeding only with candidates authorized to work in Germany or who already hold a Job Seeker Visa.

About us

At Bettermile, we believe delivery shouldn't be business as usual. We're transforming last-mile logistics to drive efficiency and create a better delivery experience for everyone.

Our geo-based, AI-powered SaaS product handles complex address processing, dynamic routing, and navigation. It is built to manage many stops and multiple constraints.

We're setting a new standard for the last mile and pushing the industry forward, powered by a skilled, international team of tech enthusiasts, logistics experts, and a product suite designed to keep evolving.