Workplace Experience Coordinator with French

MAKE HISTORY WITH US!

At PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

JOIN US!

WHO ARE WE LOOKING FOR?
• A university degree in Finance, Social Sciences, Human Resources and related fields
• At least 1-2 years of experience in customer service/support
• Very good knowledge of English (fluent) and French
• Very good organizational skills
• An independent problem solver with good ability to set priorities
• A great team player with customer centric
• An experienced user of Microsoft Office and SharePoint

WHAT WE OFFER YOU
• In this position you will earn no less than PLN 8 650 gross per month
• Private medical and dental care, life insurance
• Lunch card to be used in the canteen or outside
• Hybrid working arrangement (40% of working time from the office and 60% of working time from home / month)
• Employee pension plan
• Cafeteria benefit program, multisport card
• Wide range of training, language learning platform, further education and professional qualification support possibilities
• Free bike and car parking for all employees

HOW WILL YOU MAKE HISTORY WITH US?
• Provide professional support on Workplace Experience (WX) function initiatives and projects to ensure high-level service for CH and UK based employees
• Be the first level support for all WX related queries. Work on a ticketing tool to execute, answer and/or assign WX requests raised by our internal clients (CH and UK based employees)
• Manage the WX Service Center internal hotline to support employees on the spot: provide direct answer when possible or open a ticket on behalf when the query requires more investigation or to involve another WX team
• Provide reports on WX requests; propose and implement process and system improvements, and test new functionalities in the ticketing tool before implementation
• Perform typical administrative tasks, such as Mobility administration, Case management for tracking and reporting purpose, Management of WX articles in MyPMI and provide administrative support to the WX department for specific tasks/projects when requested
• Manage the only external phone line common for all PMI locations in Switzerland by providing information to the callers; filtering undesired calls; following up with employees and/or callers when the purpose of the call has been identified as relevant

Please note that only on-line applications will be taken into consideration.

Each person who sends the application will receive information about its status.

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