Account Coordinator (French-Speaking)

Power Responsive Coordination for a Leading Facilities Services Provider

International service excellence depends on clear communication, resourceful thinking, and genuine care for every client. The Account Coordinator (French-Speaking) brings these strengths together to coordinate facilities requests, maintain service momentum, and advance cross-border customer success. Turn your French fluency into lasting global value through Emapta, where top 1% talent enjoys purposeful work, career stability, continuous growth, and exceptional support worldwide.

Snapshot

• Employment Type: Indefinite-Term Contract
• Work Setup: Onsite, Sambil Santo Domingo, Dominican Republic
• Shift: Day Shift, 8:00 AM-5:00 PM, Shifting Days Off
• Salary: DOP 50,000

Benefits

• Competitive salary designed for top-tier talent
• Full compliance with Dominican statutory benefits, including 13th-month pay (Christmas bonus), paid annual vacation and public holidays, and social security contributions covering health insurance, pension (AFP), and occupational risk insurance.
• Sick leave and disability coverage through Social Security
• Career growth opportunities with global exposure
• Exposure to international clients and global best practices
• Learning and development support (courses, certifications, upskilling) through Emapta Academy (Want to know more? Visit: https://emapta.com/training-calendar/)

Qualifications

• High school diploma or equivalent experience
• 1-3 years of experience in retail, customer service, or a similar role
• Fluency in French
• Proficiency in Microsoft 365 applications
• Strong verbal and written communication skills
• Customer-focused approach with a service-first mindset
• Technical proficiency and adaptability to new software and systems
• Outgoing and personable demeanor with strong interpersonal skills
• Self-motivation, initiative, and a strong work ethic
• Team-oriented mindset with the ability to collaborate effectively

Responsibilities

• Respond promptly to incoming client calls and emails to prepare quotes, process orders, and coordinate dispatches nationwide.
• Research and identify the equipment or specialists required for each request and coordinate the appropriate services.
• Provide courteous and informative customer support while demonstrating a comprehensive understanding of the company's services and capabilities.
• Collaborate with team members to address and resolve significant client concerns, including delays and service delivery difficulties.
• Follow up with clients to confirm satisfaction, monitor job progress, and address concerns promptly.
• Participate in limited, compensated on-call service rotations as required.

About the Client

Our client is a leading North American facilities services provider with nearly 20 years of industry experience across Canada and the United States. From humble beginnings, the family-owned enterprise has grown into a trusted nationwide operation supported by an extensive network of specialists and service partners. Recognized as a certified women-owned business, it delivers reliable solutions across multiple trades, including electrical, plumbing, HVAC, locksmithing, remediation, glass repair, appliance repair, and general maintenance for clients across diverse commercial sectors.

Join the Top 1% Talent. A Better Career. A Better Life.

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Dominican Republic. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1,200 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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