Customer Service Representative - French

Deliver Exceptional Service Across International Markets

Exceptional service creates lasting customer relationships and fuels business growth. The Customer Service Representative - French helps deliver that advantage by resolving inquiries, strengthening customer confidence, and ensuring a seamless service experience. Supporting an organization with a strong international presence, this role offers meaningful impact, global exposure, and a long-term career path with Emapta's top 1% talent experience.

Snapshot

Employment Type: Indefinite Term Type Contract

Work Setup: Onsite, Dominican Republic

Shift: Day Shift, Weekends Off

Benefits

• Competitive salary designed for top-tier talent
• Full compliance with Dominican statutory benefits, including 13th-month pay (Christmas bonus), paid annual vacation and public holidays, and social security contributions covering health insurance, pension (AFP), and occupational risk insurance.
• Sick leave and disability coverage through Social Security
• Career growth opportunities with global exposure
• Exposure to international clients and global best practices
• Learning and development support (courses, certifications, upskilling) through Emapta Academy (Want to know more? Visit: https://emapta.com/training-calendar/)

Qualifications

• 3 to 5 years of experience in customer service or customer-facing roles
• Fluent in French, both spoken and written; English proficiency preferred
• Strong communication, problem-solving, and interpersonal skills
• Ability to work effectively in a fast-paced environment with strong attention to detail
• Basic computer proficiency and familiarity with CRM systems

Responsibilities

• Respond to customer inquiries in French via phone, email, and chat
• Resolve product, service, and account-related issues efficiently and professionally
• Document customer interactions accurately in internal systems
• Escalate complex cases when necessary and follow up to ensure timely resolution
• Maintain high levels of customer satisfaction and service quality

About the Client

Our client is a well-established North American facilities services organization with nearly two decades of industry expertise supporting businesses across Canada and the United States. Known for operational excellence, nationwide service coverage, and a strong commitment to quality, the company delivers comprehensive facilities solutions through a combination of self-performed services and an extensive partner network. Built on integrity, innovation, and customer focus, the organization continues to expand its footprint while maintaining a reputation for reliability, responsiveness, and exceptional service delivery across diverse markets.

Join the Top 1% Talent. A Better Career. A Better Life.

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Dominican Republic. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1,200 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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