Customer Service Rep - French Speaker

Operational excellence driving seamless nationwide service delivery

The Customer Service Representative plays a critical role in ensuring seamless service delivery across nationwide operations. You will support a fast-paced facilities services environment, contributing directly to client satisfaction and operational efficiency while building a long-term global career with Emapta through a premium, growth-focused work environment.

Snapshot

Employment Type: Full time

Shift: Day shift, weekends off

Work Setup: Onsite, Dominican Republic

Benefits

• Competitive salary designed for top-tier talent
• Full compliance with Dominican statutory benefits, including:
• 13th month pay (Christmas bonus)
• Paid annual vacation and public holidays
• Social security contributions (health insurance, pension/AFP, and occupational risk coverage)
• Sick leave and disability coverage through Social Security
• Career growth opportunities with global exposure
• Exposure to international clients and global best practices
• Learning and development support (courses, certifications, upskilling) through Emapta Academy (Want to know more? Visit: https://emapta.com/training-calendar/)

Ideal Candidate

You are a service-driven professional who thrives in fast-moving environments, balancing client communication, coordination, and problem-solving. You bring a proactive mindset, strong interpersonal skills, and the ability to manage multiple priorities while maintaining high standards of accuracy and responsiveness.

Qualifications

• 3 to 5 years of relevant experience as an Account Coordinator
• Fluent French communication skills, with the ability to speak, read, and write professionally in French
• Cedula or valid work permit is required to legally work in the role
• Customer-oriented with a service-first mindset
• Tech-savvy and adaptable to new software and systems
• Outgoing and personable with strong interpersonal skills
• Motivated and proactive with a strong work ethic
• Team-oriented with the ability to collaborate effectively
• Excellent communication skills, both verbal and written

Responsibilities

• Respond to incoming calls and emails to generate quotes, process orders, and coordinate dispatches nationwide
• Research and identify required equipment or specialists for each request
• Provide courteous and informative customer support with strong service knowledge
• Collaborate with team members to resolve client issues such as delays or delivery concerns
• Follow up with clients to ensure satisfaction and monitor job progress
• Participate in on-call service rotations with compensation

About the Client

Our client is a leading facilities services provider operating across North America, with deep expertise in both Canadian and U.S. markets. Built on nearly two decades of growth, the company has evolved from a small entrepreneurial venture into a trusted, full-scale national provider. With a strong foundation in honesty, integrity, and operational know-how, they deliver comprehensive facilities solutions across all trades-from electrical and plumbing to HVAC and remediation-through a combination of in-house teams and a robust partner network. As a certified Women Business Enterprise, the organization continues to set high standards in service quality and nationwide coverage.

Join the Top 1% Talent. A better career. A better life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 12,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Dominican Republic, where your skills are valued, and your career ambitions are supported.

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