Advanced Clinical Support Specialist (d/f/m) Electrophysiology - Region: French-speaking part of Switzerland

Biosense Webster (Electrophysiology), a Business Division of Johnson & Johnson MedTech is recruiting.

High-Tech meets Medical Devices at Biosense Webster! If you want to work with great people in a fast-paced environment, help make a huge difference in the lives of patient's and want to be responsible for providing the most innovative technology in the field of cardiac electrophysiology, then Biosense Webster is the place for you! Our products are used by prominent physicians around the world and help improve the lives of thousands of patients. Simply put, we are a highly innovative entrepreneurial company with a truly global and diverse culture, backed by the support structure of the Johnson & Johnson Corporation - a winning combination! Our commitment to quality and our Credo have helped us achieve significant milestones as a company.

Johnson & Johnson MedTech is the world leader in the electrophysiology market: the diagnostic and treatment by catheter ablation of cardiac arrythmias. Our growth has enabled a relentless focus on talent development by providing many new opportunities for our employees to expand their knowledge and develop their careers. Our commitment to developing our leaders is unwavering and our investment in people, technology, and innovation make us one of the best places to work within one of the most admirable corporations in the world.

Johnson & Johnson MedTech Electrophysiology is recruiting a

Advanced Clinical Support Specialist (d/f/m) Electrophysiology

Region: French-speaking part of Switzerland (Lausanne)

The Advanced Clinical Support Specialist will provide expert technical and product advice/assistance as well as training to physicians, EP lab staff, technicians and administrators regarding all aspects of BWI's systems and catheter equipment in a manner of utmost professionalism.

Your Tasks & Responsibilities

The first duty is on providing support during electrophysiology interventions at hospital for the use of BWI Best-in-Class 3D Navigation system (Carto 3) and other BWI mapping and ablation technologies.

The second duty is on excellence in new technologies deployment, collaborating with doctors and EP staff during early evaluation phase to define the optimal workflow utilization to maximize procedure efficacy and efficiency.

Further expectations of a Clinical Support Specialist include the following:

• Understand customers' needs and develop and maintain strong relationships with all levels of customers
• Engage in meaningful dialogue with multiple internal and external business partners and stakeholders and then formulate possible solutions accordingly
• Maximize customer case support capability through efficient planning and scheduling techniques, driving collaboration, maintaining consistent, open lines of communication with all other team members both internal/external and/or local/international
• Analyze sales reports to find opportunities, recognize routine problems; analyze causes and recommend solutions
• Interact with Customer Service, Supply Chain, Pricing, Finance to ensure a smooth sales process and customer satisfaction
• Share best practices with team members to best assist customers and use consultative selling techniques to identify potential sales opportunities within the account
• Together with the European Technical team ensure effective servicing, maintenance, repair and co-ordinate functioning of all clinical sites and upgrades of soft- and hardware
• Create awareness of BWI solutions and facilitate contact between the Territory Sales Manager (TM) and the key decision makers to drive our business
• Establish and share best practices with sales and clinical/technical colleagues and internal partners, to develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses, technicians as well as hospital administrators and staff
• Remain current on company products instructions for use (IFU), best practices, technical troubleshooting and relevant scientific clinical literature and new product information
• Prioritize and appropriately respond to requests in a high-pressured, stressful environment, maintain composure and focus whilst problem solving in stressful situations
• Train new team members
• Respond daily to requests via email & telephone from customers, physicians as well as other internal and external partners
• Comply with administrative work and company guidelines such as Customer Relationship Management systems, managing account documentation, complaints, Safety and Environmental practices, compliance training, expenses, reporting, company system input and maintaining Safe Fleet standards according to Company guidelines
• Ensure personal and company compliance with all Federal, State, local and company regulations, policies and procedures
• Perform other duties assigned to him/her as required

Qualifications

Your Expertise

• Educational background: (bio)technical/(bio)engineer/Engineer
• Familiar with Word, Excel, PowerPoint & Outlook for daily business use
• 2-3 years' experience as a clinical support specialist within the medical device field (ideally cardiology). Previous experience in electrophysiology is beneficial
• Experience having introduced new technology on the market by working with key opinion leaders is also beneficial
• Service-, support-, solution- and result-orientated
• Able to work independently and take ownership and responsibility
• teamplayer
• Open to travel (locally and internationally for congresses/training etc.)
• French, English (spoken & written) mandatory
• German advantageous
• A valid Swiss residence and work permit is mandatory
• Drivers License: It is required that the candidate is in possession of a valid code B driver's license

If you are interested in this position, please apply with an updated CV and Cover letter. The selection process will start during the 7-days posting period, please send in your application as soon as possible. We reserve the rights to close the advert earlier. All applicants can expect feedback on the application.

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The promotion and development of our employees are key values of our corporate culture. People who want to develop their potential in an international company and grow with their tasks will find the best conditions with us. In addition to intensive initial training and needs-oriented continuing education, excellent development opportunities - both nationally and internationally - as well as attractive remuneration and above-average social benefits are important elements for our employees. Furthermore, our Group is characterized by measures to promote young talent and careers in harmony with family and career.

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we in Switzerland are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means "You Belong"!