Inde, VadodaraNielsenIQ
Date de publication 25.03.2024
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Associate Client Solutions Architect- French language- Canada Shift
Company Description
Job Description
ABOUT THIS JOB
The Associate Client Solutions Architect role is responsible to ensure all client deliverables with high quality and timelines. This role will be a bridge between NielsenIQ & clients from multiple industries, it will also be a center of communication between all NielsenIQ Operations & clients in terms of client specificity & queries handling
RESPONSIBILITIES
A LITTLE BIT ABOUT YOU
A successful Associate Client Solutions Architect ensures timely and with quality deliverables for the client. This role is a bridge between operation & clients for all types of industries like (e.g. Beverages, Food, Health and Beauty Products). S/he is expected to identify, investigate and co-ordinate the resolution of data, process or product related queries and also be the point of contact for commercial queries which also needs to be solved in an efficient and client focused manner
Qualifications
Soft Skills:
Additional Information
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™.
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit NIQ.com.
Want to keep up with our latest updates?
Follow us on: LinkedIn / Instagram / Twitter / Facebook
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
Job Description
ABOUT THIS JOB
The Associate Client Solutions Architect role is responsible to ensure all client deliverables with high quality and timelines. This role will be a bridge between NielsenIQ & clients from multiple industries, it will also be a center of communication between all NielsenIQ Operations & clients in terms of client specificity & queries handling
RESPONSIBILITIES
- Interface between the Operations and Client.
- Responsible for the timely provision of resolution to client queries based on the agreed service level to highest possible quality
- Responsible for resolving client queries using defined processes while ensuring clear and transparent communication
- Needs to work with Dynamic tickets, driving resolutions and ensuring completion from responsible teams.
- Accountable for implementation and responsible for the coordination of BAU change requests, including validation.
- Update and maintain project documentation to ensure the highest quality deliverables
- Role to collaborate with; Commercial teams, Operation teams and Client business teams.
A LITTLE BIT ABOUT YOU
A successful Associate Client Solutions Architect ensures timely and with quality deliverables for the client. This role is a bridge between operation & clients for all types of industries like (e.g. Beverages, Food, Health and Beauty Products). S/he is expected to identify, investigate and co-ordinate the resolution of data, process or product related queries and also be the point of contact for commercial queries which also needs to be solved in an efficient and client focused manner
Qualifications
- Bachelor's Any Graduate, preference given to Mathematics, Statistics, Economics, Commerce, BBA - For Band 8 (Associate Client Solutions Architect)
- French language Certification
- 2-3 years of International operational experience
- Understanding of Nielsen products and RMS + CPS process
- Understanding of RMS technology platforms and solutions used
- Operations knowledge
- Proficient in Google platforms of collaborations/ MS office tools/ NAD/ Advisor / Nielsen Insight Studio as a user
- Understanding of Dynamics
- FMCG knowledge
- Exposure to Nielsen data is a plus
- Relevant TCS experience- 1 year and above (Band 8)
- Excellent organization skills, aptitude to work in a team and meet deadlines
- A high degree of accuracy, proactivity and attention to detail
- Good analytics skills and aptitude for data and operational processes
- Project management aptitude (critical path, task sequencing, problem solving, etc.)
- Common business language knowledge (English): speaking and writing with fluency
Soft Skills:
- Communication skills, with Advanced knowledge of French language, both written and oral
- Ability to build relationships across regions and cultures to establish a network
- Influencing Skills, Coordination Skills, Trouble shooter, Negotiation Skills
- Ability to work under pressure and ask for support when required
Additional Information
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™.
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit NIQ.com.
Want to keep up with our latest updates?
Follow us on: LinkedIn / Instagram / Twitter / Facebook
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
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