Benefits Advisor with French

Benefits Advisor with French

Michelin is hiring!

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What we're looking for:

• Fluency in French (C1 level) and proficiency in English;
• 1-2 years of experience in customer service or a similar role;
• Strong team player with a customer-focused approach;
• Excellent problem-solving skills;
• Proficient in Microsoft Office suite.

Benefits Advisor responsibilities:

Benefits administration:
- Act as a support and facilitator in defining and disseminating new processing rules and together with the operational leader ensures that they are implemented.
- Respond to escalations received on different topics such as technical issues, process related questions, requests from employees or their representatives, Commercial Service, etc.
- Liaise with various services and partners (courier, Traxall, Euromaster, etc.).
- Deal with requests concerning the fitting and removal of tires on the cars of eligible staff, ensuring compliance with internal procedures, safety rules and legislation in force.
- Send to the Euromaster fitting centers, the necessary visit cards for fitting the tires.
- Check the service invoices for Test Tires, associated with the system invoices of the active employees with access to this application in order to validate them.
- Complete the out of service employee liquidation sheet and forwards the information to the Payroll team.
- Handle files / complaints with a high degree of complexity and requests the help of the operational leader, if the situation requires it.

-Train new colleagues by creating and updating the training plan, preparing training materials, delivering training, providing feedback on progress in assimilating processes, requesting access to the systems used and offering assistance.
- Occasionally check the quality of files dealt with and where appropriate, holds working sessions with team members to improve the quality of service.
- Revise written expression following requests from colleagues (a second opinion or effectively forms from scratch for newcomers).
- Validate documents in the digital courier system.
- Process incoming vehicle transfers and checks received following vehicle delivery.
- Contribute to projects within the team as needed.
- If necessary, test the various applications under development and makes proposals for improvements.
- Actively participate, applies and encourages team members to use Lean methodology based on continuous process improvement.

Activity monitoring :
- Report to the operational leader, process specific issues in the perimeter.
- Report performance and quality indicators defined with the parties.
- Contribute to the presentation of quarterly results on the performance of the Bucharest team.

Confidentiality :
- Respect the confidentiality of employees' personal data and decisions of the parties involved.
Team working and organization :
- Propose solutions to improve and simplify administrative processes.
- Provide back-up and punctual support in team activities related to the responsibilities of the position.
- At the hierarchical superior's request, also performs other tasks, which are directly related to the main responsibilities detailed above.

In Michelin we offer:

• Flexible work schedule and home-office options
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we'll send you our offer.

LET'S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That's why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That's our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.

Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.

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