Client Service Manager (French Speaking)

If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC, and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The role of the Client Service Manager is to support a range of clients with their day-to-day enquiries. The role holder will manage the provision of client service support to high-valued Global Liquidity and Cash Management clients, ensuring client expectations are surpassed.

The role is to provide first-point support for the clients and their day-to-day banking enquiries and to provide support to their Client Service Team Leader to enable the team to partner with Sales, Relationship Managers, Product Management and Operations to identify customised, competitive solutions.

In this role, you will:
• Manage and resolve day to day queries from the clients supported in your team.
• Encourage clients to utilise digital self-service tools where possible to improve client experience.
• Establish and maintain excellent working relationships with key stakeholders.
• Support the Client Service Team Leader identify and introduce service improvements to improve the overall client experience.
• Interaction with other global units including clients, global service teams (GSCs), Sales, Product Management and other elements of Client Management

To be successful in the role, you should meet the following requirements:

• Fluency in French language, both written and verbal is essential.
• Prior experience in a customer service environment is a prerequisite.
• Able to work under pressure within pre-defined SLA's and experience managing and prioritising own time effectively and committed to delivering these efficiently.
• Take ownership of issues and liaise with the relevant parties to make informed decisions based on experience and information to hand to effectively resolve problems.
• Must be proactive and prepared to investigate issues on own initiative with the minimum of information.

This is a hybrid position with the base location for this role being Lochside Way, Edinburgh, so it is important that the successful applicant is within an easily commutable distance of our Edinburgh office.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes:

• Private healthcare for all UK-based employees
• Enhanced maternity and adoption pay and support when you return to work.
• A contributory pension scheme with a generous employer contribution

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click on this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500