Collections Specialist with French

Description & Requirements

Position summary:

To ensure all clients within their portfolio are followed up in a timely manner and within the trading terms of the invoices. They will need to ensure the company parameters are maintained and report all information accurately and correctly to the database. If any queries or disputes are raised that cannot be dealt with quickly and positively then the agent will report this information to relevant colleagues and departments for resolution. They will need to build a positive and productive long-term relationship with the existing client base as well as the relevant business contacts. Your focus is to maximize cash collections for the Company and ensure you provide the support across the team to enable this.

A Day in The Life Typically Includes:

Maximizing cash collections by meeting set targets for client payments.
Managing daily call lists
Ensuring customer queries are promptly passed to the query resolution team with all relevant details for quick resolution.
Maintaining flexibility in workload to cover for team members when they are out of the office.
Sending daily system-generated reminder letters and monthly statements to clients.
Handling any ad-hoc duties that arise.
Being responsible for assigned accounts and ensuring proper follow-up.

Basic Qualifications:

Excellent written and verbal communication skills in English and French; proficiency in additional languages (Italian or Spanish) is a plus.
Strong attention to detail, ensuring all unresolved matters are followed up and data is recorded accurately.
Target-driven with a focus on achieving set goals.
A firm yet patient approach, with strong objection handling skills.
Excellent interpersonal skills and the ability to build relationships with clients
Basic decision-making abilities and a proactive approach to problem-solving.

Preferred Qualifications:

Experience in credit control, preferably within a large organization.
Advanced Microsoft Office skills (Word, Excel, PowerPoint, Access) are an advantage.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

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