Collector - French/Spanish speaker - 12 month contract

Job Description

Job Description:

A Day in the Life:

Do you have confidence when discussing late payments? Are you able to put your point across clearly and concisely? You have a primary focus within this role, it's to collect any monies owed to our business. This will need to be handled in a sensitive manner and with the skills required.

We need a quick learner with the desire to deliver exceptional service levels, with an eye for detail and who has the ability to think and act independently!

Our European Service Centre office based in Swords Dublin offers a bright, modern and friendly atmosphere. We are currently looking for a French or Spanish speaking Collections Agent to join the Credit team.

What You'll Do:

As a French or Spanish speaking Collections Agent, you will reduce & control the amount of overdue invoices in the portfolio of accounts assigned as well as to provide service excellence to customers by handling account queries regarding rental charges.

• Work portfolio of outstanding invoices.
• Achieve the target set in terms of total cash received, 60+, 90+ & 120+ receivables
• Ensure our customers comply to their payment terms and settle the overdue each month
• Address receivable aging esp. make sure no invoice is still unpaid after 120 days
• Use the BP (Business Planning) Server to stay up to date in terms of portfolio statistics and collection performance as well as for reporting on exceeded credit limits & unapplied cash (on account payments).
• Recommend suspensions, re-activations and referrals so as to ensure bad debt exposure is kept to a minimum.
• Investigate and resolve incoming customer queries and complaints to ensure customer satisfaction and no outstanding customer issues are left unattended
• Assist in identifying recurrent issues causing customer disputes and billing errors

What We're Looking For:

• Fluency in French or Spanish and English essential
• Previous Credit Collections or Accounts Receivable experience is an advantage
• Knowledge of Word and Excel is required
• Good level of communication (Capacity to deal with Management levels and Customers Management) and technical focus
• Good level of analytical skills (be able to create clear and effective reports)
• Decision making (Capacity to handle conflicting interests between collecting and refunding a charge)
• Highly Customer service oriented with adherence to established guidelines and procedures
• Highly organised with the ability to prioritise.

What You'll Strive For:

• Department focus areas include: driving reduction in aged debt, improving cash flow performance, strengthening customer payment behaviour, ensuring compliance with credit & collections policies, and enhancing customer experience through professional, timely engagement.
• Successful performance in key areas including: achieving and exceeding individual and team cash collection targets, maintaining strong portfolio health, reducing delinquency rates, improving dispute resolution timelines, and contributing to continuous process improvements across the Collections function.
• Key Performance Metric 1 Cash Collection Achievement - Meeting or exceeding monthly, quarterly, and annual cash targets while reducing outstanding receivables and contributing to improved DSO.
• Key Performance Metric 2 Aged Debt Reduction - Actively lowering 30+, 60+, and 90+ day balances; implementing proactive strategies to prevent accounts from rolling into older buckets.
• Key Performance Metric 3 Customer & Stakeholder Management - Maintaining positive, solution-oriented communication with customers and internal partners; ensuring escalations and disputes are resolved efficiently to support cash flow and customer satisfaction.

What You'll Get:

• Hybrid/flexible working arrangements
• Work from Abroad: Up to 20 days annually
• 22 days holidays on hire rising to 27 days with service
• Birthday Leave: 1 day off per year
• Paid Maternity, Adoption & Paternity Leave
• Occupational Pension Scheme - non-contributory auto enrolment on commencement. When you contribute 3-5%, Hertz will match and add 2%
• Life Cover payable at 4 times base salary
• Income protection for long term illness
• Employee car rental discount in corporate locations which can also be extended to friends & family
• Access to compressive online learning platforms
• Tuition support through Staff Development Programme
• 10 days paid study leave & paid exam leave where exams fall during work hours
• Professional membership fees paid annually where membership relates directly to role
• Bike to Work & Travel Pass schemes.
• Employee Assistance Programme: Counselling, coaching, advisory services 24/7 365 days per year for employee and family
• Occupational Health support
• Christmas savings scheme
• Perks at Work: Lifestyle discounts