Espagne, MadridFindasense
Date de publication 14.04.2024
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Community Manager, Engagement Specialist - (French Native)+English
This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can maintain consumer satisfaction in line with our customers' needs.
The team
You will be part of an EPIC team! You will belong to the Engagement team that has the great purpose of strengthening the relationship of brands with consumers to achieve the best interaction with our customers. The projects you will be in will have an impact on consumers, clients and all Findasensers, achieving relationships that work at all levels. You will be part of a self-management environment that will allow you to lead new and unique projects, empowering the Innovation Leader that identifies all of us at Findasense.
What will you do?
- You will manage the community for our client's social networks, acting as a point of contact to solve any doubts.
- You will be in charge of answering all comments and queries received, strengthening the link with consumers, and detecting possible trends or TT that may arise.
- You will proactively participate in team meetings in order to report on the status of the project.
- You will produce monthly quantitative and qualitative reports on community management performance.
- You will research new trends in social media that contribute to content creation for current brands and/or clients.
Requirements
Who are you?
- Someone who manages social networks and is up to date with what's new.
- Sociable person who enjoys customer service and generating good engagement with everyone.
- You are a native French speaker and bilingual in English.
- Nice to Have: Spanish or another language (we speak English so don't worry if you don't speak Spanish).
- Availability to work full time.
- A digital content creator who is organized and attentive to detail (optional).
Benefits
Diversity
In capital letters, and we proclaim it loud and clear, at FINDASENSE we do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, physical or mental disability, medical condition, sexual orientation or any other characteristic. It doesn't get any clearer than that.
HYBRID WAY OF WORK
The Hybrid Way of Work (HWoW) is a way of working that will allow us to continue to advance our organizational purpose and EPIC culture. This means that in Findasense we promote a Hybrid Mindset under which most or all people can establish hybrid work rhythms (combining face-to-face and remote work) in a habitual, natural way and that this does not generate frictions or tensions in the functioning of the teams to achieve their objectives. The objective is to generate high levels of productivity and quality in the services we provide to our clients, maintaining flexible and balanced work rhythms that allow us to achieve our professional and personal objectives. We aim that face-to-face work is focused on collaborative or integration activities that allow us to maintain a sense of belonging and quality interpersonal meetings. In this sense, face-to-face activities should have an objective or purpose to be achieved and not so much routine or individual work. The dynamics of face-to-face work should be agreed upon by the teams, always ensuring that the people involved participate equally and make the best use of our offices. This means that if some people will not be present in person, they will be able to count on the necessary and sufficient connection tools to participate as well. With a Hybrid Mindset, we seek to reaffirm our culture of long-term flexibility, generate an excellent employee experience, while opening opportunities to access the best talent and minimize unnecessary operating costs.
Findasense
We are a global Customer Experience company. We use the power of data to create personalized experiences and execute strategies by creating relevant content. Our mission is to innovate and transform the way organizations engage with people, creating solutions that drive digital transformation for our customers.
The DNA of our culture, what sets us apart and makes us unique as Findasensers, is the EPIC (Strategy, Purpose, Identity, Culture) model. We believe in a model of self-management, transparency and a collaborative culture. You will be in an environment that will allow you to lead new and unique projects, empowering the Innovation Leader that identifies all of us at Findasense.
In addition to all this, benefits such as working from home, flexible hours, 23 days of vacation, not working on your birthday, medical and dental insurance, pet friendly policies and international internal mobility, is what you will enjoy for being a Findasenser, and much more. We invite you to live EPIC!
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Chambres:1
Surface du bien:120m2
Salle de bains:1
