Royaume-Uni, LondonRoyaume-Uni, London


Date de publication 11.04.2024

Contact Centre Consultant (French and Dutch Speaking)

Vacancy Name
Contact Centre Consultant (French and Dutch Speaking)

Location City

Main Purpose of Job
To supply best in class customer service to the customer of this exciting new EV car brand to Europe
Headquartered in Guangzhou, Xpeng Motors is one of China's leading smart electric vehicle ("EV")
company. We design, develop, manufactures and market smart EVs that are seamlessly integrated
with advanced Internet, AI and autonomous driving technologies.
We are looking to recruit a team of environmentally aware, enthusiastic individuals to come
together as team and help Xiaopeng launch in Europe grow to become as big, and even better than
the likes of Tesla in the EV car market.

Key Responsibilities
The role will entail:
• Incoming and outgoing calls
• Professional emails and chats
• General information requests: basic questions regarding dealerships location, cars, options,
warranty etc.
• Simple complaints : complaints up to a certain level of complexity, no complaints with legal
or financial impact
• Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone
connection), and online account for those who are already part of our client base (reset
password, connection not working...)
• Test drive (outgoing calls): in order to organize a test drive for customer or prospect who has
shown an interest via our client website or at the dealership
• Update relevant databases, and customer records.

GBP 0.0

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