Corporate Service Manager (Native Level French Speaker)

Corporate Service Manager will provide ongoing support to our clients and collaborate with them. The candidate should be able to contribute to building relationships, implementing business reviews and deliver on agreed actions, that will increase our business' revenue potentials and minimize churn rates.

Here's a little taste of your challenge:

• Promote our value propositions - the corporate service manager must understand the practical procedures of achieving goals and delivering value.
• Long-term customer perspective and create visibility in the client roadmap. Understand the customer's organization, its needs, goals, and challenges.
• Being an internal and external point of contact to centralized cooperation within the department and with partners externally concerning your clients.
• Engage with customers in a dedicated and regular manner, e.g., in quarterly business reviews, roadmap presentations, and product training.
• Ensure proper portfolio management by monitoring and analyzing product usage data to actively take necessary actions to improve product adoption and reduce churn.
• Review customer complaints and concerns and seek to improve the customer experience.
• Conduct diagnostics and identify gaps in the customer's product setup and processes. Guide customers in implementing improvements allowed by our service.
• Proactively supporting growth by detecting cross- and up-selling opportunities.
• Develop and implement creative solutions in collaboration with technical experts in case the standard feature set is not sufficient to meet customer needs.
• Take ownership of escalations until solved according to customers' expectations.

Who are you?

To be successful as a Customer Service Manager, we have the following profile in mind:

• At least 2 years' experience as a Corporate Service Manager or in a similar role.
• Exceptional ability to communicate and foster positive business relationships.
• Experience working with brand image and promoting value through customer experience.
• Technical skills are required as they relate to the use of the product or service.
• Accountability and personal organization are essential.
• Experience in managing a diverse group and training each according to company standards.
• Mandatory Languages: Native French Speakerand professional business English.

What can you expect from us?

• The chance to work in a fast-moving, innovative, and international team, dealing with different countries and cultures;
• A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job every day if you don't like the people you work with;
• Decisive actions. We don't like to wait. It's in our DNA to move forward. So, it only makes sense that we don't jam the company with lots of layers. We make things happen quickly.

Let's not forget the good stuff!

• Working from home up to 3 days a week.
• 500 euros gross to set up your home office and additional monthly home office allowance.
• Chance to work abroad for 40 working days per year
• Birthday off and volunteering time off.
• Additional health and dental insurance.
• 100% employer funded pension scheme.
• Lunch, childcare or transportation vouchers.
• Unlimited access to LinkedIn Learning.
• Access to Gofluent platform to learn new languages.
• Employee Assistance Program.
• Discount on Bridgestone tyres.

Who are we?

We are Bridgestone Mobility Solutions, and we are on a mission to move the world towards a sustainable future using data-driven mobility.

The high-value products and services we develop for fleets, original equipment manufacturers and governments make travel smoother, reduce congestion, increase accessibility, improve vehicle and road safety and cut carbon emissions.

Bridgestone Mobility Solutions is a Business Unit of the Bridgestone Corporation, a global leader in tyres and rubber, present in Europe, the Americas, Australia and Africa.

Webfleet is one of our lines of business within Bridgestone Mobility Solutions. A globally trusted fleet management solution, Webfleet analyses live data from hundreds of thousands of vehicles to help businesses boost fleet productivity, cut costs and increase safety.

Webfleet is used by more than 50,000 customers worldwide, providing them with the industry's largest support network and the widest range of dedicated applications and integration tools.

For further information, please visit webfleet.com. Follow us on Twitter @WebfleetNews and Instagram @bridgestonemobilitysolutions. For more information about Bridgestone in EMIA, please visit www.bridgestone-emia.com and Bridgestone newsroom.

Want to join us?
If that's a yes, please apply and upload your CV (In English)

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.