Royaume-Uni, ManchesterWEX, Inc.
Date de publication 24.04.2024
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Credit Collector - French Speaking
About the Team/Role
WEX Europe Services have a growing customer portfolio in the BENELUX. The Collections Agent will report to the Credit Team Leader and have a remit to manage customer contact in accordance with the Credit Policy and Best Practice guidelines. Customer profiles range from Sole Traders to Large Multinational companies, Resellers and Oil Company Employees.
What's on offer?
- Highly competitive salary between £26,000 - £28,000 (dependant on experience)
- Annual company bonus
- 37.5-hour week - Monday to Friday, no evenings or weekends
- Hybrid working (1-2 days per week in the Manchester office)
- Industry leading pension scheme
- 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays
- Private Medical
- Cycle2Work Scheme
- GymFlex
- Life assurance
- Income protection
- Discounts & perks platform
- Employee wellbeing
How you'll make an impact
Collections activities (All Customer Types):
- Respond to failed Direct Debit / Card collections and Non-DD overdue balances in-line with company procedure, securing payment by alternative methods, including bank transfers and Credit/Debit card payments as soon as possible.
- Deliver improvements in overdue balances and complete call volumes to meet personal objectives.
- Ensure all cash receipts are coded and allocated on a daily basis (for the prior day receipts) ensuring full management of the cash process.
- Daily checks to be carried out in BOA for the unpaid direct debits and incoming receipts and deposits.
- Resolve technical DD issues with customer or bank, and reapply for DD collection, as appropriate.
- Prepare and work from a weekly Debt Ledger ensuring accounts are coded correctly and noted.
- Prepare and send Dunning letters in line with company procedures.
- Escalate problematic accounts to Team Lead if approval for next collection action as required.
- Pursue all collections activity (by telephone and email) on overdue balances to pre-legal stage in accordance with Credit Best Practice.
- Answer all in-coming Credit calls.
- Resolve Credit customer queries and refer queries to other relevant departments when necessary for resolution
- Refer all allegations of Fraud to Team Lead and local Fraud Coordinator.
- Apply Account blocks to delinquent customer accounts in line with company procedure.
- Maintain comprehensive Customer Account contact records to reflect all Collections/contact activity (CMIS,Bridge and Salesforce notes), ensuring we have a full audit of customer conversations and correspondence
- Submit refund requests in response to credit related queries, as applicable.
Credit Limit Management activities:
- Respond to requests from Risk or Management to contact customers to assist with decisions regarding Credit Limit changes to keep a customer trading within authorised terms. For example:
- Investigate reasons for volume changes
- Request financial information
- Negotiate changes to Customer Accounts relating to security, invoice frequency and/or payment terms
- Prepare and send general correspondence to customers when required.
- Build and maintain a strong working relationship with Team Lead and other functions.
- As part of the Team, provide support/cover for other roles within the Credit Department/ Business as and when required.
Experience you'll bring
- Prior experience of successfully collecting debts from different business types (sole traders to blue chip Companies)
- Languages required: French (Fluent), Dutch (Preferable), English (Intermediate)
- Strong PC skills, especially MS Excel
- Exposure to, or previous experience of Fuel Card Market
- CICM or AAT
- Confident, assertive telephone manner
- Highly organised and self-motivated
- Strong negotiation and call handling skills
- Strong communication and people skills
What's next?
If you feel that you have the necessary skills to be our Credit Controller then please APPLY TODAY for immediate consideration.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of application
We do not accept speculative agency CVs. Any CV received by WEX will be treated as a gift and will not be eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Acquisition team.
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