Customer Financial Services - Credit Control (French Speaker)

Description & Requirements

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people, and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.

In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive, and collaborative - and in providing a work environment that encourages our employees to be their best.

What's the role?

Our Client Financial Services team is responsible for ensuring the collection of aged receivables and timely application of payments, while working alongside internal departments to answer invoice queries and bring them to resolution to get paid. Based in Central London, the team is responsible for the whole of the Europe, Middle East and Africa region.

At Bloomberg, we pride ourselves on platinum customer service. In this role you will have the opportunity to work closely alongside the New York billing team to resolve pricing issues and invoice disputes, as well as work with Sales to build strong working relationships and identify key areas for improvement.

We'll trust you to:

• Maintain positive relationships with our customers by providing excellent service

• Log all collection notes in our database or the internal ticketing system

• Be accountable for a sizable collections portfolio and meet specific, targeted goals related to the aging of open receivables

• Provide timely follow-up on payment arrangements

• Be responsible for processing customer refunds, write-offs, escheatable items, and preparing delinquent customers for third party collections

• Collaborate with our internal Sales, Contracts, Installations and Billing Teams to resolve outstanding issues

Who are you?

Bloomberg Accounting Operations is seeking an enthusiastic and goal-oriented individual who is driven by delivering quantitative results. You should be excited to work in an environment focused on metrics, transparency, collaboration, innovation, and customer service. As part of this fast-paced team, you will learn various aspects of Accounts Receivable, Billing, and Contracts within the EMEA Region.

You'll need to have:

• Bachelor's degree (or above) or relevant work experience

• Fluency in English and French

• Ability to multi-task, trouble-shoot and solve complex problems while utilizing multiple system interfaces and addressing a high volume of work within a fast-paced environment

• Ability to adjust priorities quickly in a high-pressure environment to meet deadlines

• Exceptionally professional demeanor in the office and via email and phone communication

• Flexibility within a constantly changing environment

• Exceptional interpersonal skills

• Excellent verbal and written communication skills

• Ability to cooperate and collaborate effectively with team members

• Strong attention to detail

• Legal authorization to work full-time in the UK

We'd love to see:

• Relevant experience in accounting operations, corporate collections, and/or Accounts Receivable

• Proven ability at successfully managing a large-scale account portfolio

• Previous experience in a customer service or client-facing role

• Knowledge of SAP

• Project management experience

• Interest in Finance and/or Accounting