Customer Support Specialist - Senior Process Associate- French-Hybrid Wroclaw

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Order Management Specialist-Senior Process Associate- English-Hybrid Bucharest

As part of our Order Management Department, the Order Management Specialist is in charge of:
• overseeing a portfolio of international customers,
• manages activities related to the order to cash processing of capital equipment, accessories, and spare parts, supporting transactional activities.

Responsibilities
• Coordinating order-to-cash activities as follows: order processing, service contract lifecycle management, field service support, supply chain support
• Collaborating efficiently on related tasks with internal stakeholders such as PMO, Commercial organization, Application specialists, Supply Chain, Order Management, Customer Service, Finance, Master Data, etc.
• Providing the necessary support to Order Mgmt. Senior Analysts in the end-to-end order-to-cash administrative activities
• Administration of systems supporting Order Management
• Ensure all relevant processes are performed per internal SOP's and Service documentation.
• Adhere to organization and department policies, quality procedures and protocols.
• Achieve excellence in day-to-day activities

Qualifications we seek in you!
Minimum Qualifications
• Relevant experience in vendor relationship management, Customer Service and/or Supply Chain
• Pro-activity and autonomy
• Positive and professional attitude with a happy disposition
• High-performance and results orientation
• Team player, willing to act on behalf of team
• Strong customer orientation and problem-solving skills
• Flexible attitude and ability to handle changing priorities
• Good knowledge of all MS Office tools, other systems (ideally ServiceMax, SAP, SFDC and LOTS)
• Experience in working in multi-cultural environment
• Perfect command of English. Good knowledge of German or French is a plus.

Languages
• Fluent in English, both verbal and written

Travel requirements
• Less than 10%

Shift Requirement
• Regular working hours

What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Insurance, Luxmed, additional vacation days, biking policy

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.