Irlande, DublinSidetrade
Date de publication 06.03.2024
- Page d'accueil /
- Toutes les annonces d'emploi /
- Irlande /
- Catégories/
- Delivery Manager...
Delivery Manager (Cash Collections) - French & English Speaking
You want to join a fast-growing international company leader on its market? Are you eager to learn and ready to take on stimulating challenges? Sidetrade is the ideal opportunity for you! Come and join us!
We offer you the opportunity to join a dynamic learning culture, taking an agile approach to high-potential topics in an international world. You'll be encouraged to innovate, develop your skills and do what you love.
The Sidetrade Collection team in Dublin is a group of dynamic, collaborative, and very friendly people. Delivering a high-level Customer Service is what they are striving for each day and our customer satisfaction ratings show that.
For the third year in a row, Sidetrade wins the "Shared Credit Services Team Award" check its out here -
https://www.linkedin.com/posts/sidetrade_creditawards2023-
The Opportunity
We're hiring a fluent French & English speaking Cash Collections Delivery Manager in Dublin. Manage Collections team(s) and collaborate closely with clients. Based in our Shared Service Centre, you'll oversee outsourced collection activities, leading a team of 10-20 Collectors across two offices. Reporting to the BPO Director, your role involves managing ongoing projects and organizing new collection initiatives for French/English clients. Join us and take charge of cash collections operations, driving financial recovery for our clients.
What you'll be doing
As a Client and Contract Manager, you will take ownership of client relationships and ensure operational excellence across the contract base. You will oversee various aspects to ensure successful contract execution and client management. This includes:
- Measuring activities, analyzing collection results, consolidating data, and auditing and measuring KPIs
- Optimizing project workload and resources, assigning responsibilities to employees
- Identifying upsell opportunities and collaborating with account management
- Establishing and executing action plans, promoting professional development, conducting performance reviews, and managing recruitment requests
- Being responsible for technology adoption, budget follow-up, objective setting, and bonus calculation
As the Operational Implementation Manager for collections projects, your role will involve key responsibilities in ensuring successful project execution for both new and existing STN clients:
- Working closely with the project manager (PS) to define the project's scope, organizational structure, and collection strategy
- Establishing Service Level Agreements (SLAs) with clients and creating relevant Key Performance Indicators (KPIs) aligned with these agreements.
- Participating in the project's governance, ensuring effective coordination and decision-making
- Leading recruitment activities, spearheading the search for new team members to support project objectives
- Taking ownership of the kick-off blueprint
What you'll bring to the team
We are looking for a bilingual professional (French/English) who has experience in Credit/Collections, Team Leading/Team Management, and knowledge of accounting and finance. Experience in managing projects and experience using various software will also be beneficial.
While we are open to consider applicants from various backgrounds, the ideal candidate will have:
- Fluent in both French and English
- 4-5 years successful experience in Cash Collection (B2B)
- 2-3 years' experience in people management
- Exceptional written and verbal communication skills for both team members and customers
- Team-player and collaborative spirit
- Excellent autonomy and organizational skills
- Problem-solver and solutions-driven with strong analytical skills
The experience we offer
- Continuous learning environment including coaching and online training
- Passionate colleagues who want to develop and impact the success of Sidetrade
- An open, collaborative team where you can share your ideas and best practices
- Tax saving incentives such as Bike2Work and Travel Taxsaver
- Sidetrade Social Club to ensure it's not all work and no play!
Sidetrade is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: Sidetrade is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Agencies
We have a strict PSL in place and we will only accept applications from agencies that have been invited to work on this role through the Workable recruitment portal. Candidate CV's not submitted through our portal or submitted directly through to managers or HR will be considered unsolicited and no fee will be payable.
Plus d'emplois en Irlande
- Irlande
Senior Solutions Engineer - French Speaker
Irlande, DublinRelationship Manager, Mid-Market (French-Speaking)
- Irlande, Dublin
Solutions Engineer - Enterprise - French Speaking
8 raisons principales pour lesquelles vous n'avez pas obtenu le poste
Votre candidature n’a pas été retenue après un entretien ? C’est une partie inévitable de la recherche d'emploi. Ce n'est jamais une expérience agréable, et vous pouvez...
8 conseils pour surmonter le mal du pays lorsque vous avez déménagé à l'étranger
Vivre à l’étranger est un excellent moyen de vivre de nouvelles aventures et de créer de nouvelles opportunités sur les plans professionnel et social. Se retrouver...
10 merveilleuses astuces pour vous faire des amis à l'étranger en tant qu'introverti
Il faut bien le reconnaître, déménager à l'étranger, où tout est nouveau, peut sembler être un véritable casse-tête. Vous êtes confronté à la complexité d'une nouvelle ville, d'un nouvel environnement de travail, à des habitudes alimentaires particulières, à une langue différente et, cerise sur le gâteau, à la tâche ardue de vous faire de nouveaux amis. Ajoutez à cela une pointe de timidité naturelle et d'introversion, et ce nouveau pays peut vous paraître quelque peu accablant.
Trouvez votre appartement en Irlande
Pièces partagées
Dublin, Ireland
Disponible de May 30, 2027Lovely room to rent in The Liberties, Dublin
€931
Mois
30Jours
Mon séjour
Chambres:3
Surface du bien:75m2
Salle de bains:1
Résidences étudiantes
Chambres:1
Surface du bien:80m2
Salle de bains:1
Pièces partagées
Dublin, IrelandDisponible de Nov 30, 2024Room in shared apartment in Lucan
€800
Mois
180Jours
Mon séjour
Chambres:3
Surface du bien:110m2
Salle de bains:3
