Field Implementation Consultant - French Speaking (Remote)

Are you passionate about hospitality and technology? Looking for a role where you can make an impact in a fast-growing company? Join us at Lightspeed and help revolutionize the way restaurants, hotels, and bars operate with cutting-edge Point of Sale solutions!

As a Field Implementation Consultant, you'll be at the forefront of our customer experience, providing on-site support, training, and technical assistance. You'll help our clients go live seamlessly, ensure their success, and promote our brand in Belgium-all while working on exciting projects to improve our processes and services.

What You'll Do:

• Travel to customer locations and oversee the installation of POS systems.
• Provide on-site training for staff and business owners to ensure smooth onboarding.
• Troubleshoot and resolve technical issues, including networking devices and system integrations.
• Collaborate with the Field Sales team and internal departments to ensure a seamless customer experience.
• Represent Lightspeed as an ambassador, ensuring customer success from start to finish.

What We're Looking For:

• Experience in the hospitality industry (restaurants, hotels, etc.) with a customer-first mentality.
• A knack for troubleshooting and resolving technical issues efficiently.
• Fluency in French (required for customer interactions). Fluency in Dutch is a plus.
• Strong organizational skills and the ability to manage multiple projects.
• A self-starter who is motivated and keen to learn.

Bonus Points For:

• Passion for technology and innovation.
• Experience with POS systems, SaaS, or hardware installation.
• Knowledge of networking fundamentals.

Why Lightspeed?

At Lightspeed, we believe in creating a dynamic, empowering work environment where your efforts are rewarded and your career can flourish. Here's what we offer:

• Career growth opportunities based on performance within a company that's growing fast and always looking for talent to promote.
• A collaborative team of highly skilled professionals who share your passion for sales and hospitality.
• A company culture that encourages initiative and leadership at every level.
• Access to a range of benefits to keep you healthy, happy, and motivated:
  • Equity Scheme - because we're all owners at Lightspeed.
  • Health & Wellness Credit - up to €400 per year for gym memberships, wellness activities, or anything else that keeps you at your best.
  • Mental Health Support via Modern Health App - meditation, coaching, or counseling, whenever you need it.
  • People Experience Benefit - work from anywhere in the world for up to 60 days a year.
  • Free access to LinkedIn Learning to help you develop your skills and grow in your career.
  • Company Car and other exciting perks like regular team breakfasts and lunches in our Ghent office!

If you're ready to take your career to the next level and help redefine the hospitality industry, we'd love to hear from you.

Apply today and be part of our exciting journey at Lightspeed!

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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