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Associate, Retention Representative (French Speaking)

Full-time

Accounting & Finance

Roumanie, Bucarest

Fleet Back Office with French

Date de publication 30.06.2024

4.6 out of 5 based on 526 of reviews

Start something great today. Go Goodyear

Location: Romania/GY Operations Romania SRL_Bucharest Remote work: Yes/No Organization: Job level: Global Grade - 03 Additional fields if needed:
Primary purpose of roles:

GBS Fleet Back Office Senior Agent is responsible for the loading and administration of the fleet contracts, support of fleet service providers and fleet customers
Full ownership of upload and maintenance of master data for FOS fleets (customers, vendors, contracts, pricing, vehicles, fleet lists and unmounted tires)
Work closely together with the front Office Agents and the truck team to deliver services on the highest level.
Process in priority billing, perform pre-invoicing checks and handle invoicing queries and claims.
Perform and coordinate regression testing quarterly for cluster in scope
Coordinates complex activities inside the cluster.

Principal Duties and Responsibilities:

Contract setup: customer setup in SAP, contract loading and billing setup, creation of functional locations, vehicle upload, pricing upload.
Fleet updates: periodically updating customer fleets in SAP.
Billing: handling incomplete documents in SAP. Top priority is to get all services and tires billed before month end closure.
Customer bonuses: calculation of periodic bonus payment to customers in collaboration with the FO teams
Handling customer requests routed by FO to GBS: invoice queries, pricing queries, sales orders self-mounting customers. Includes some urgent queries.
Mileage administration: Handling customer queries routed by FO to GBS, perform mileage billing, fleet updates
Vendor setup in SAP;
Self-billing settings for some vendors in SAP
SAP activation in Ejob
Monitoring jobs: check P&R orders and correct in case of errors, check GR of self-billing jobs and process manually,
Intercompany processes: create manual intercompany PO, Intercompany invoice booking problem solving
Check Service Provider invoices
Service Line related invoices: payment check for GDTO &countries
Casings: pricing, insert grades in SAP, create PO for casings in SAP, prepare reports for casings collection & sales/vendor invoice
Job recording on behalf of SP and customers
Perform FOS testing quarterly, maintain FOS frontend and backend settings, handle FOS system errors. Coordinate testing inside the cluster.
User administration: customer, vendor and internal setup in SAP, FOS
Price maintenance: sales price upload, purchasing price upload in SAP
Follow up with customers and service providers on unauthorized/unapproved jobs, request confirmations on fleet updates
Proactive solutions billing and contract creation in SAP
Point of contact for junior colleagues in cluster.
Work shadowing and training newcomers.
Proactively identify and raise process concerns, drive CI projects
Act as expert on billing or pricing for the cluster in scope.

Experience & skills:

2-3 years working experience in a support function (help desk, customer service), experience with SAP is desired. Experience with Excel is desired.
Minimum 1-year experience in Fleet Back Office Agent role.
No major escalations received.
Excellent verbal and written communication skills in English and second language depending on cluster
Ability to follow procedures and sequential processes.
Critical thinking skills, analytical mindset, ability to drive process efficiencies
Team player and strong interpersonal skills
Proven ability to work on own initiative
Diligent - ensure deadlines are met and priorities are balanced accordingly

For any other questions please reach the HR Representative: Valentin Titivel

Deadline for applications:

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