French Content Specialist

Who are Smartbox?

With more than 3.5 million gift sets sold each year in France and Europe, Smartbox group is the European leader in experience gifts.

For nearly 20 years, we have been developing thousands of experiences to offer and as many great moments to live. From the most iconic to the most unusual, Smartbox's mission is to allow everyone to offer their loved ones the possibility of living unique experiences.

Smartbox is a gift with a difference, one that celebrates the growing value of the real experience, both increasingly rare and increasingly precious to the French. Especially among young people, for whom life is also digital, the real experience is increasingly sought after when the acquisition of material goods makes less and less sense.

Offering a Smartbox means offering sensations. Alone or with a partner, with family or friends, whether the experience is exciting, enriching, soothing, surprising, or delicious, whether it is lived close to home or whether it allows you to discover new horizons, Smartbox offers the emotion of a moment lived.

Smartbox is a ready-to-give experience that can be found on our website smartbox.com, at our online partners and in more than 17,500 points of sale, Smartbox boutiques, department stores, supermarkets and specialist retailers.

Summary

We are looking for a creative and detail-oriented French Content Specialist to join the Experience Content Team in Dublin, Ireland.

As a French Content Specialist, you will play a key role in creating and localising content that inspires and excites our customers in French-speaking markets. Your primary responsibilities will include producing engaging content for new experiences, creating impactful email campaigns, and improving communication across our booking platforms.

You will collaborate closely with cross-functional teams, including eCommerce, Product Owners, designers, CRM, and tech, to execute a dynamic content strategy. The role also involves working with content automation tools and actively supporting efforts to enhance content operations processes.

This is an evolving role, perfect for someone who thrives in an agile environment, embraces change with enthusiasm, and values collaboration.

Responsibilities

• Content Creation & Localisation:
  • Write, localise, and edit engaging content for new experiences, ensuring it resonates with French-speaking customers.
  • Develop inspiring, on-brand email content to drive engagement and conversions.
  • Localise and optimise beneficiary platform communication to improve the user experience for French markets.
• Visual Content Selection:
  • Select and approve high-quality images that showcase the essence of experiences, aligning with brand standards.
• Cross-Functional Collaboration:
  • Work closely with internal teams such as Content Managers, eCommerce, and CRM to ensure timely delivery of high-quality content.
  • Contribute to the continuous improvement of content operations by collaborating with designers, tech teams, and other stakeholders.
• Process Optimisation & Automation:
  • Leverage content automation tools to streamline workflows and improve content production processes.
  • Provide recommendations and support for enhancing operational efficiencies in content management.

Essential Competencies/Skills

• Language & Writing Expertise:
  • Exceptional French writing skills to a native standard, with the ability to create compelling, error-free content.
  • Proficiency in English to facilitate collaboration within a diverse team.
• Experience & Tools:
  • At least 2 years of experience in content creation, preferably in online or eCommerce environments.
  • Familiarity with content automation tools and platforms is a strong advantage.
  • Proficiency in Microsoft Office, Google Sheets, and other productivity tools.
• Creativity & Attention to Detail:
  • A creative mindset with a strong ability to transform concepts into engaging content.
  • Superior attention to detail, ensuring all content aligns with brand guidelines and quality standards.
• Collaboration & Agility:
  • Excellent interpersonal skills with the ability to work effectively in cross-functional teams.
  • A proactive attitude and adaptability to thrive in an agile, evolving environment.

Qualities

We value 'solution-seekers', rather than 'problem spotters' and we love a positive attitude - people who want to make the most of every day and situation with a belief that we can always find ways to do things better. And people who see the positives in others. We also always appreciate a good sense of humour and vibrant energy. Ideally you will possess these attitudes by the bucket- load