HR Consultant (with FRENCH)

Job Summary:

Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

According to his/her mission, the associate has to:

• provide 1st and 2nd level support to customers on Decidium HR offerings such as:
• Pilotage
• Talents

• Entretiens & Formation

• Kiosque Absences etc.

Responsibilities:

Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

In this respect, he/she has the objective to assist customers on the various HR offerings which are part of our portfolio. He/She contributes to the improvement of our processes, to the increase in efficiency, the improvement of our customers' satisfaction, while following deadlines.

Main responsibilities are:

• Treatment of Level 1 and 2 tickets on Decidium HR offerings
  • Self-identify and self-assign the tickets which are part of his/her area of expertise
  • Assist customers via Siebel tickets:
    • Accesses management
    • Role assignments
    • Configurations
    • Functional assistance

• Doing the follow up or monitor data or reports production
• Alerting the manager or account manager when needed (delay, consistency)
• Maintaining/Customizing of existing reports for our customers
• Translating the functional needs into a technical analysis
• Estimating the workload to realize, test, document and deliver the technical solution
• Defining, planning and executing the unit and integration tests
• Analyzing the discrepancies on solution
• Documenting the solution and the delivery form
• If necessary, participate to customer meetings as an expert of ADP's HR offerings.
• SOP management and process improvement
  • Maintenance of the SOP-s for his/her area of expertise
  • Measure the efficiency of the process and the quality of his/her own assistance
  • Identify improvement opportunities
  • Contribute to the respect of mutual commitments

Reports & Performance Metrics:

• On time delivery
• Volume/quality of tickets treated
• Utilization rate
• Backlog

Knowledge and Skill Requirements:

• French language - C1 level, English would be a plus
• French payroll regulations and HR knowledge
• Siebel CRM functional knowledge
• MS Office tools knowledge (Excel, PowerPoint, Word...)
• ADP Systems knowledge would be a plus: (Applications portals, Client interfaces, etc)
• Knowledge and experience with Business Objects Web Intelligence or other reporting tools is a plus
• Ability to manage several projects in parallel
• Excellent customer service abilities
• Take initiatives in order to improve customer satisfaction
• Be able to speak and write easily & clearly
• Analytical skills and an ability to summarize
• Organized, rigorous and autonomous
• Team player
• Dynamic and responsive