Implementation Engineer, French Speaking

Keeper is hiring a driven, French Implementation Engineer to join our EMEA B2B Support team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while onboarding and supporting our customers as they integrate our platform into their business processes.

About Keeper

Keeper Security is transforming cybersecurity for people and organisations around the world. Keeper's affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organisations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Role

As the SaaS, Bilingual (French-native speaking) Implementation Engineer you are responsible for guiding customers through the process of integrating and implementing Keeper within our customer's environment, ensuring a seamless transition from onboarding to full utilization. This role involves understanding customers'' business needs, configuring our Keeper software to meet those requirements, providing technical support, and collaborating with cross-functional teams.

Responsibilities

• Collaborate with customers to understand their specific business needs and objectives for using our services, conducting thorough needs assessments to gather requirements and tailor the implementation plan accordingly
• Communicate with French speaking customers, both verbally and in writing with a native-level ability
• Configure Keeper to meet the unique requirements of each customer, ensuring optimal system performance and usability while customizing features, workflows, and integrations based on customer specifications
• Develop and deliver training sessions to educate customers on using Keeper effectively and efficiently
• Create comprehensive documentation, user guides, and knowledge resources to support customers in using the software
• Offer continuous level 2 related technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise while proactively recognizing and rectifying project-related risks and issues, promptly escalating them when required
• Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
• Collaborate with cross-functional teams, including product development, sales, and customer success, to ensure alignment and successful customer implementations
• Participate in internal meetings to provide insights into customer needs and help improve Keeper based on feedback
• Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope while maintaining consistent and transparent communication of project status and progress to internal stakeholders and customers, promptly addressing any arising issues or concerns

Requirements

• 5+ years of progressive experience in SaaS implementation, technical support, or a related role
• Must be bilingual, French (native-level) and English, both verbal and written
• Experience in SaaS deployment with security software experience preferred
• Working knowledge and hands on experience with Salesforce
• Experience with Google docs and MS-office tools
• Mac OSX, Windows & Linux administration and troubleshooting experience
• Must have strong command for Linux Shell and PowerShell
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
• Advanced knowledge in on prem/cloud/hybrid environments
• Strong understanding of SaaS architecture, cloud technologies, and software integration
• Proficiency in programming languages, APIs, and data manipulation
• Proficiency in leading external customer engagements
• Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
• Excellent problem-solving skills and ability to troubleshoot technical issues effectively
• Ability to work independently and as part of a team, across global regions and time zones
• Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience)

Preferred

• PMP Certification and/or other Certifications related to SaaS or cloud technologies are a plus
• IT experience
• Versed in Python

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme (if local)

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.