IT Team Lead (Backup Administration) - French Speaker

Company Description

Job Description

Founded in 2015, BPCE Infogérance & Technologies is a subsidiary of Groupe BPCE, dedicated to Infrastructures, End-User Environment, Security and Production. Driven by growth, expertise, transformation and agility, this project embraces an international mindset and a diverse skill set. You'll find yourself in a dynamic and enriching workplace or, as we like to name it, a real tech playground, where you'll be able to explore a huge tech stack.

Backup Administration Service is in charge of managing the daily backups of the distributed perimeter servers in order to ensure data security and handles:

- requests related to backups or restore operations in compliance with SLAs

- backup incidents

- disaster recovery tests

This perimeter needs to provide 24/7 support, essentially for restore purpose.

The Team Leader deploys the BPCE Managed Services & Technologies strategy at the department level. It leads its team on a human and technical level.

Missions:

• Deploy the Company's strategy at its department level and participate in the development of its business development plans.
• Develop and evaluate employees' skills.
• Support employees so that they are involved in their professional career.
• Anticipate business developments and prepare employees for them.
• Promote communication based on constructive feedback at the individual and collective level.
• In response to questions: clarify, illustrate the possibilities for development and/or needs for skills development and/or direct the employee to the appropriate contacts
• Anticipate, define and implement changes in the organization of the activity within the company:
• Create the optimal conditions for defining and implementing changes: involve employees, communicate, support, train
• Propose methods for integrating changes in the activity of the service concerned to promote their consideration
• Appropriate and relay upward, downward and transversal communication.
• Promote exchanges within his entity and within the company
  • Ensure close proximity to employees, top-down communication as part of the deployment of key Company topics (decisions, group info, customer info, etc.) In order to ensure that the hierarchy is aware of any operational difficulties.
• Organize and facilitate daily the activity of his entity and its interactions with the company:
  • Implement and facilitate a continuous improvement process.
• Provide business reporting and forecasting.
• Contribute to budget construction, monitoring and risk monitoring. o Operate in synergies and promote cooperation with other entities of the company within the scope of budgetary responsibility

In terms of its service

• Guarantees the proper completion of backups and archiving daily and proactively controls their completeness.
• Handles backup incidents thoroughly and with great responsiveness in conjunction with the teams responsible for the servers and the system teams.
• Handles the various requests related to backups in compliance with SLAs.
• Restoration requests (considered within 2 hours)
• Requests for backups or archiving.
• Requests for modification of backups or archiving.
• Requests for deletion of backups or archiving.
• Sets up dashboards for activity monitoring, KPI management.
• Ensures continuity of service through the implementation of on-call and on-call duty
• Handle platform reconstruction tests at the request of application managers
• Support employees in decision-making and operational practice to guarantee and optimize the quality of service and technological heritage.
• Guarantee the maintenance of annual budget plans and ensure that all convergence and economic efficiency actions planned in the BPCE Managed Services & Technology Business Plan are effectively implemented.

Qualifications

Main Technical Requirements:

• Technical knowledge of Windows and Linux RedHat OS required, AIX knowledge desired
• Knowledge of backup and archiving concepts and technologies
• Technical knowledge of backup tools: Rubrik, Spectrum Protect (ex TSM) and robotics
• Technical knowledge of scheduling tools: VTOM and Control-M
• Proven interpersonal skills (exchanges with other application teams, systems teams and customers), rigor and strong sense of service.

Other requirements:

• English B2 / French B2 mandatory
• On call duty required
• Good communication skills
• Good organizational, analytical, and problem-solving skills
• Autonomous, while capable of working within a team
• Fast and adaptable learner.

Additional Information

At Natixis, we are committed to fostering a working environment where each and every one of our people is treated with dignity and respect and where every voice is heard. Our differences make us collectively stronger and are a source of fulfilment, innovation and performance.

In the framework of its Diversity, Equity & Inclusion policy, Natixis in Portugal has implemented a Blind CV Screening process, with the purpose of reducing hiring bias. A blind CV excludes any personal details which refer to the applicant's gender, age or ethnicity. When applying for our positions, please submit a blind CV, that is, with no picture, name, gender, age, nationality, ethnicity and address. Your personal statement, work experience, courses and certifications, education, skills and contact information is what matters to us.

#MuchMoreThanJustAJob

Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. Start your day having breakfast with the Team and grab fresh fruit on the way to your seat, in one of Porto's most typical neighborhoods. This Purple Day is going to be a busy one: daily meeting ensuring all team members are on the same page regarding work status, priorities and blockers, language class and, just after, a Talent Management meeting with your manager, discussing your career path.

Lunch break. Today, your Team is onboarding newcomers, but also welcoming French colleagues: the perfect excuse to walk downtown and bond over a francesinha. When returning, inhale nature and peace of mind in Natixis Urban Garden (look at the crops; ready to harvest!).

Back inside. Brainstorming session on a new, exciting project in our disruptive and immersive Manaus Village. The afternoon went flying (tasks, meetings, some jokes with your teammates). End it on a high note: celebrating cultural diversity with a Diwali, the Indian festival of lights.

Tomorrow, you attend a conference led by influential speakers in your industry and, the day after, you will work from home, benefitting from some focus time to complete that report and soft skills course on LinkedIn Learning. Once you are done with your work for the day, strike the right note playing with Natixis band or be part of a board games session. If that is too steady for you, meet your colleagues to catch some waves or sail the Douro river during golden hour.