Junior Employee Services Administrator (Italian or French)

About us.

At Dyson, we are committed to innovation, developing market-leading products across a diverse range of categories. Our newly established Employee Services function, part of Dyson Business Services (DBS) in Krakow, is dedicated to delivering process and service excellence. Designed to support Dyson's growth ambitions, this function aims to continuously innovate and enhance employee services, adapting to the evolving needs of our business.

About The Role

The DBS (Dyson Business Services) Employee Services Administrator plays a key role in managing transactional activities and responding to basic queries related to the employee lifecycle. For this opportunity, fluency in English is required, along with proficiency in either Italian or French.

In this role, you will collaborate closely with the DBS Employee Services Administrator, Senior Administrator, and Team Lead to identify process improvement opportunities and implement more efficient ways of working.

To succeed, you should be committed to delivering a best-in-class, efficient service while being an integral part of both the People and DBS communities at Dyson.

Key responsibilities:

• Act as the first point of contact for basic employee queries, working in partnership with all colleagues within Employee Services
• Responsible for the processing of basic transactional activity relating to the employee lifecycle
• Provide HR advice and support to employees
• Work closely with the wider People Team, including, Payroll, People Business Partners etc. to ensure that advice and guidance is provided with consideration of local labour and employment laws
• Ensure customers are communicated within an effective and timely manner, 'one and done' approach where possible
• Highlight emerging trends and potential issues that may impact service delivery, to ensure that the customer experience is not compromised
• Support ad-hoc projects and other duties as required

About you.

• Strong interest in developing in HR area (Essential)
• Excellent time and task management skills, highly organised with the ability to plan, prioritise and delegate (Essential)
• Adaptable and flexible; comfortable working under ambiguous, changing conditions (Essential)
• Confident managing data; ability to understand and analyse statistical data and produce reports (Essential)
• Experience of working a customer-focused environment, where focus is on SLA's and continuous improvement (Desirable)

Benefits and lifestyle:

Financial:

• Performance related bonus
• Life Assurance
• Accidental Death and Dismemberment Insurance
• Discounts on Dyson machines
• Pension scheme with competitive employer contributions
• Recognition Program
• Holiday Allowance

Lifestyle:

• Free fruit delivered for office staff, free coffee and tea
• Cafeteria Benefit - wellness programme, cinema tickets, Multisport card etc.
• Possibility of working from home

Health:

• Medical: Employee cover + opportunity to buy additional cover for family
• Employee Assistance Program for employee and dependents

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Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.