LAB & Innovation Internship - OPS French Market - Barcelona

This year marks 10 years since we launched the idea that it is possible to simplify our customers' lives by offering an innovative solution that allows them to easily subscribe to, manage, and switch all types of contracts via a unique and intuitive platform.

In the meantime, we have supported more than 1.5 million customers in France, Spain, and Italy, while investing in new verticals, positioning ourselves as a highly efficient, innovative, and competitive scale-up in a rapidly growing market.

With over 900 employees spread across 3 locations, we are consolidating our position as a market leader in Europe. We are always on the lookout for talent ready to join a dedicated and motivated team driven by a meaningful project. Working with us means embracing a culture of excellence, innovation, and real impact.

We're a tight-knit group of driven individuals who believe in learning by doing and fostering continuous growth.

As part of the FR Operations Management team for 6 months, your mission is to distill a vision for operations that aligns with the company's business plan, and develop a resilient system performing at its maximal potential.

We thrive on open, honest feedback, because we see mistakes as stepping stones to innovation. Within our team, every project is a chance to refine our processes and deliver outstanding results. If you flourish in an environment where collaboration, ownership, and continuous improvement are at the forefront, you'll fit right in here.

Our Key Responsibilities

• Lead and Execute: Take ownership of projects from concept to completion, ensuring timely and high-quality deliverables.
• Collaborate Cross-Functionally: Work closely with stakeholders-product, data, sales teams, other operations teams, and others-to align efforts and maximize impact.
• Innovate and Iterate: Proactively seek improvements, test new ideas, and share learnings to help the team evolve.
• Mentor and Learn: Provide constructive feedback to peers, embrace growth opportunities, and encourage a culture of continuous development.
• Embody: You will own the entire performance of a specific business line-from driving sales and upholding quality to boosting customer satisfaction and fostering sustainable growth.

Your responsibilities :

You'll be a key force in shaping the future of FR operations by testing and scaling business ideas within our OPS LAB. This specialized team experiments in real-world conditions-whether it's exploring new product verticals, refining service offerings, or evolving our sales approach-to push boundaries and drive innovation. With the ultimate goal of participating in papernest sustainable growth.

Key Outcomes to Achieve

• Gather Disruptive Ideas: Collect fresh concepts from a diverse range of stakeholders (Product, SalesOps, Operations, Partnerships, etc.).
• Manage End-to-End Tests: Score and prioritize ideas, incorporate them into a clear roadmap, coordinate real-world testing with sales teams, analyze quantitative and qualitative results, and share insights with key stakeholders.
• Scale Proven Successes: Identify initiatives that deliver strong outcomes and collaborate on their broader rollout.
• Track Future Innovations: Maintain a running log of potential enhancements and novel approaches for ongoing improvement.

You'll work under Théotime, who runs the LAB team, and Jacques, our Head of Operations, both of whom will provide oversight and support as you drive these high-impact outcomes.

What we are looking for:

• Growth Mindset: You see challenges as opportunities and value continuous learning.
• Resilience: You view setbacks as temporary and bounce back stronger. Not all initiatives are conclusive, but they should bring strong and truthful convictions.
• Action-Oriented: You transform ideas into tangible outcomes and consistently meet (or beat) deadlines.
• Team Player: You thrive in a collaborative environment, value diverse perspectives, and contribute positively to team dynamics.
• Commitment: You understand that operational excellence requires flexibility, reliability, and a hands-on mindset.
• First Principles Mindset: You dissect every situation, problem, or idea down to its root causes. You seek truth without compromise, avoiding personal bias or external influence.
• Transverse communication : You adapt your level of communication to deliver clear and key messages to our stakeholders, while understanding essential vocabulary of our Operationals and Sales teams.
• Analytical: You leverage data to monitor performance, assess priorities, and weigh pros and cons of potential projects.
• Fluency in English is essential. Although we often speak French in person, all our internal communications and Slack conversations happen in English.

Why You'll Love Working Here

• Cultureof Learning: We invest in professional development and encourage knowledge-sharing.
• SupportiveEnvironment: We celebrate wins-big and small-and treat missteps as vital learning points.
• Impactful Projects :Your contributions will shape our operations and drive the future of the company.
• Mastering tools :
  • SQL & DataStudio: Your go-to for any deep-dive analysis.
  • Salesforce: Our CRM & a world leader Software.
  • Google suite, Gsheet especially
  • Notion: Stay organized and keep knowledge at your fingertips.
  • Diabolocom: our telephony system

What we offer :

Evolve in an international and inclusive environment: everyone has a place at papernest, and with more than 46 different nationalities, it's not uncommon here to start a sentence in English and finish it en français o en español ¡

Compensation & partnerships: your talent deserves to be rewarded! Enjoy a competitive compensation for your internship. We value every contribution and are committed to offering attractive remuneration for your efforts and dedication. Also, with your papernest badge, you will have access to various partner services (restaurants, wellness centers, mobility...).

Meals: a healthy and balanced breakfast is offered every Tuesday!

Career Development: at our company, interns are not just "photocopy-coffee" assistants! As a full-fledged team member, you're here to learn, but also to share your ideas and implement projects. You'll be supported throughout your journey to maximize your skills and prepare for your future.

Remote Work: enjoy 1 day of remote work per week to optimize your focus and efficiency.

Hriring process:

• First Call with Ava , from the Talent Acquisition team (30 min) ;
• Interview with Théotime and Jacques (45 min) ;
• Business Case and restitution.

Interested in this challenge?

Then don't hesitate any longer; we look forward to meeting you! Regardless of your age, gender, background, religion, sexual orientation, or disability, you have a place with us. Our selection processes are designed to be inclusive, and our work environment is adapted for everyone.

We particularly encourage applications from women. Even if you feel that you do not meet all the criteria outlined in this job posting, know that every application is valuable. We firmly believe that diverse and varied backgrounds enrich our team. We will carefully consider your application, as parity and diversity are essential assets for our success.

Locations Barcelona Remote status Hybrid