OTC Specialist with French

Requirements:
• Proficiency in English and French
• Good verbal & written communication skills
• Previous experience on 1-3 years (preferably in a Customer Service/AR area)
• Rigorous and accurate working style
• Good working knowledge of MS Office (especially Excel)
• Previous exposure to order to cash systems & other ERP tools would represent an advantage

Responsibilities:
• Managing Customer relationship through providing daily operational support
• Managing all incoming Order to Cash requests / orders or the backlog (orders and orders related requests)
• Addressing all written / verbal Order to Cash requests and complaints received from the Customer
• Keeping the customer informed of progress at all stages and coordinating any order prioritization request in order to meet the expectations
• Processing the credit requests and order management requests in a timely manner and according to the Customer's instructions / procedures
• Initiating customer billing
• Managing AR Sub Ledger Period Close activities
• Handling Cash Application/Reconciliation activities
• Processing Intercompany Cash Settlement Transactions
• Manage Write-offs, Customer Disputes and Month End Closing Activities
• Support for Escalations and Processing Service Requests/Inquiries
• Sending purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders)
• Managing all transaction processing activities, finding solutions and giving answers to raised queries / issues
• Analyzing operational data, identifies root causes of (repetitive) issues and driving corrective actions for the current activity at individual level
• Processing, coding and revising invoices as per SOP guidelines
• Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations

Benefits:

• The chance to work for Top Employer 2024!
• Competitive salary with attractive set of social benefits:

• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Relocation package for candidates willing to relocate;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;

• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house + massage at the office;

• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes

• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

Invoice to Pay(Transactional Accounting)